Senior Assistant Director; Application Administrator) Office of Admissions Operations

Department

ADMISSIONS OPERATIONS (BL-OPER-IUBLA)

The Office of Enrollment Management (OEM) at Indiana University(IU) Bloomington is dedicated to attracting, enrolling, and supporting a community of talented students from Indiana, acrossthe nation, and around the world. OEM integrates strategic planning, data-informed decision-making, and collaborative partnerships across campus to create a seamless student experience from 1st contact through graduation. Through its units Admissions,Scholarships, the Registrar, Student Financial Assistance, Student Central, Orientation and Enrollment Programs, Retention, Planning and Research, Enrollment Marketing and Communications,Administration and Fiscal Affairs, and Development OEM advances the university's mission by fostering access, belonging, and student success while upholding IU Bloomington's tradition of academic excellence and public service.

The Office of Admissions Operations (OPER) provides strategic and technical support for recruitment, marketing, and admissionsprocessing. The team manages systems and business processes toensure efficient operations and high-quality service for prospective and current students.

• Assists the Associate Director in the management of a team ofsupport staff cross-trained in student data entry, mail processing,and workflow activities. Provides general direction for support staff in prioritizing work to meet deadlines and fulfillexpectations. Analyzes, monitors, and evaluates performance of assigned staff; establishing work priorities, providing regular feedback, conducting performance reviews, and providing corrective action as needed.
• Determines the sequence of events and generally supervise avirtual calendar of services and timelines, which deliverindividual and batch data processes and support events both internal and external to the university.
• Instructs staff, prepares reports, and advises the Associate Director regarding operations, software, hardware and processes related to the annual recruitment and admissions applicationworkflow. Analyzes business performance and processes, participates in strategic research, and identifies potential for technology integration or modification. Assists with the development and implementation of business process designs for prospect processing,admissions application workflow, and develops and documentsbusiness process and system operations.
• Manages the operations related to transfer of credit, automated data entry, and the maintenance of a high standard of quality anddata integrity. Assists the Associate Director in the management of operations related to admissions application processing, including application update processing in the Slate Customer Relationship Management (CRM) and in People Soft Student Information System(SIS).
• Manages the processing of incoming mail. Provides consistent and accurate loading of data for internal and external customers.
• Manages systems and workflow administration duties. Assists the Associate Director in the testing of business processes, system enhancements, and quarterly patches related to the IU Student Information System, and other central systems related to recruitment and admissions.
• Maintains queries and reports to identify data and processingdiscrepancies, instructs staff in the resolution of discrepancies,and performs follow-up to ensure satisfactory completionoftasks.
• Assists in the recruitment of employees, interview and screen individuals for hiring, develop training materials, instruct staff,and determine work hours.

• Provides specialized customer support through provisioning,creation of projects or work spaces within applications, and/orcustomizing products to customer specifications.
• Troubleshoots and analyzes problems and bugs in applications and products.
• Performs complex upgrades, releases, customization, and documentation of work according to team's established methodology.
• Performs programming, scripting, and modifications of application and products for corrective action.
• Collaborates with technical and functional business clients andteams within the central information technology organization.
• Contributes to project planning, objective formulation, taskestimation and evaluation of customer requests.
• May train, mentor and provide guidance and feedback to less experienced staff.

Combinations of related education and experience may be considered. Education beyond the minimum required may…