Part - Time Leasing Consultant

Overview

JOB PURPOSE:

Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.

Will always include those specifically assigned by the immediate supervisor.

• Provide excellent service to all residents, prospects, and visitors to the community.
• Effectively lease apartments in accordance with occupancy goals.
• Follow Fair Housing Standards in all dealings with prospects and residents.
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
• Conduct the application review for each lease including credit and income verifications and background checks.
• Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
• Ensure the condition of leased apartments prior to move-in, including a final inspection.
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
• Complete all tasks necessary to successfully operate the leasing office.

• Daily/Weekly:
  Daily Opening and Closing Procedures, including a daily marketing inspection of the model, leasing path, and amenities areas. Perform cleaning and organization activities as needed.
• Answer all phone calls, emails, and voicemails received during the day.
• Signage inspection of bootlegs, banners, balloons, and brochures.

• Leasing Office/Clubroom Appearance:
  Vacuum and clean clubroom as needed.
• Refreshments:
  Prepare cookies or restock candy, beverages, and coffee each morning; notify Community Manager when supplies are needed.
• Leasing:
  Greet prospects, show apartments, coordinate the leasing process, and review applications for verification.
• Leads:
  Maintain Guest Cards and leasing notebook; follow up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours; review leads weekly with notes on follow-up.
• Applications:
  Enter prospect information into Entrata and follow up to retrieve any incomplete information.

• Lease Files:
  Ensure completed lease file is forwarded to Assistant Community Manager for review and approval; after approval, send a copy to resident and file properly.
• Work Orders:
  In conjunction with Maintenance Team, enter work orders into Entrata; provide follow-up if work cannot be completed within 24 hours; notify Community Manager of problems.
• Renewals:
  Complete renewal tasks as necessary.

• Leads:
  Archive inactive leads; ensure Leads and Applicants in Entrata are up to date.
• Outside Marketing:
  Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
• Audits:
  Complete audits of lease files and Entrata data as instructed.
• Market Knowledge:
  Stay up to date with competitor rental rates, features, and specials to effectively overcome objections during marketing.

• Roommate Matching:
  Assist Assistant Community Manager with roommate matching processes and communication.

• Move-In Communication:
  Communicate resident requests or issues during the Turn process to the Assistant Manager and the Maintenance Supervisor.
• Move-In Process:
  Coordinate Move-In with new residents; complete lease packet at move-in and enter relevant data (gate codes, parking decals, utility hook-ups, water submetering sheet processing if applicable).
• Confirm Resident Contact Information & Demographics in Entrata

• Professional and enthusiastic demeanor from sales, leasing, marketing, and customer service experience.
• Able to demonstrate a positive attitude and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.
• Excellent…