Sales Support Specialist

Vanguard Computers is a Wisconsin-based company founded in 1983. We are a woman and minority-owned business that prides itself on the strength of its employees and vendor partnerships. Our main areas of focus are Procurement and IT lifecycle management solutions and services. Our customers range from large corporations to public sector. Our solutions deliver operational efficiencies that allow our customers to free up their IT resources.

Vanguard has been awarded many national and state contracts that our customers utilize to receive aggressive industry pricing.

The Sales Support Specialist’s job is to assist the Inside Account Executive. The responsibility is to be sure the Inside Account Executives have accurate and timely pricing for projects and awarded purchase orders are processed accurately and promptly. The Sales Support Specialist will interface with customers via email, phone, and face to face in a support role to ensure that their questions and orders are handled promptly.

• Gather accurate pricing and availability of equipment
• Assist with quotes and bids as requested
• Process RMA requests
• Data Entry (Sales orders/Quotes)
• Provide custom build quotes/orders/reports
• Maintain accurate order status
• Research and understand manufacturers’ programs and opportunities
• Marketing and Deal registration including NBO/NCB and other special pricing

• High School diploma required, Associate or Bachelor's Degree in Business, or Marketing preferred.
• Proficient in computer software systems including MS Office and MS Excel
• Strong verbal and written communication skills
• Familiarity with CRM tools
• Ability to multi-task, prioritize and work efficiently
• Excellent organizational skills
• Excellent Data Entry skills, and attention to detail “a must”
• Knowledge of sales practices and the most efficient customer service techniques