Installation & Repair Technician

RTC Communications exists to provide quality and reliable communications, entertainment and technology products, and services to Southern Indiana. RTC seeks to deliver the future today to our customers and community. Our number one priority has been to combine state-of-the‑art technology and old‑fashioned service to provide you and your business with the highest quality communications available. Our mission statement is clear, yet, profound….Seek,

Serve, Smile! Each employee is empowered to seek out ways to support and grow the business while serving one another and the communities around us. And we want to do it cheerfully because we can enjoy our work, our co‑workers, and our communities!

For over 75 years, RTC Communications and our team have served the communications and entertainment needs of our customers in Daviess, Martin, and Lawrence counties. Nearly every home will be able to take advantage of the latest, state-of-the‑art fiber‑optic broadband network—comparable with any big city—in fact, better than most.

Some place along the way, it is assumed that the typical employee will have 10, 20, or even more jobs during their lifetime. At RTC Communications, we defy conventional wisdom and have team members with decades of service. Why? Because they are fulfilled, not just economically but also emotionally. Each person truly can see how what they do contributes to the success of the company and the happiness of our customers.

When you can draw the line between what you do and the customer, it is bound to be a positive equation that can create a great moment for you and the company. At RTC, innovation, ingenuity, and integrity intersect with tradition . . . where you can also enjoy the security of a traditional retirement program along with the peace of mind from a healthcare plan that is second to none in our area.

Today, RTC Communications brings a multitude of services, which range from traditional dial tone with advanced calling features, to Voice Solutions, internet services, data networking, security hardware and software, and much more. RTC provides a great work life, with health benefits that start from Day 1, along with a terrific 401K plan for retirement.

The Installation and Repair Technician installs, maintains, and troubleshoots broadband, internet, data, and voice services at customer locations and across RTC facilities. The role combines field service, technical problem-solving, clear customer communication, and safe, reliable work.

• Install, maintain, and repair customer‑premises equipment and services, including routers, Ethernet switches, wireless access points, IP phones, ONTs, network‑extending equipment, key systems, and other related equipment.
• Install and maintain fiber, copper, and Ethernet cable facilities and related network equipment.
• Splice and test fiber‑optic and copper systems using appropriate test and splicing equipment.
• Investigate service problems, identify root causes, and apply sound troubleshooting methods to resolve issues.
• Work with customers to understand service concerns, explain findings, and reach clear, acceptable solutions while representing RTC professionally.
• Communicate significant problems and elevate issues promptly, providing the information needed to support resolution.
• Coordinate with other departments when work requires shared installation, maintenance, or troubleshooting support.
• Complete and update installation, repair, and service records accurately and on time.
• Identify customer needs and appropriately promote or recommend RTC products and services.
• Adapt to changing business needs, work conditions, and responsibilities; complete required role‑related training and pursue…