Customer Service

Job Description

The Accommodations Scheduling Coordinator is responsible for providing operational support to clients and candidates to ensure testing accommodations are correctly implemented. The role handles client and candidate inquiries related to testing with approved accommodations, scheduling exam appointments, and coordinating with clients, external vendors, internal teams, and test centers to ensure requirements are executed properly.

Works directly with clients, candidates, vendors, test centers, and internal teams including Program Management, Accessibility & Disability Services, and Capacity Management Group (CMG). Implements accommodations granted based on the Americans with Disabilities Act (ADA), enforces client accommodation policies, and serves as the candidate advocate throughout the scheduling process. The coordinator also works directly with multiple external service providers and coordinates special projects requested by clients to meet the needs of candidates testing with accommodations.

• Accommodations scheduling & implementation – interface with clients, candidates, and internal teams to ensure exceptional service.
• Execute requests for candidates approved to test with accommodations following client‑specific guidelines, enabling the Accommodation Scheduling team to meet a 1‑business‑day KPI.
• Work directly with service provider vendors to schedule all ancillary support including readers, recorders, sign‑language interpreters, and translators per client requirements.
• Coordinate with internal teams to ensure all necessary equipment, software, and exam content are prepared and shipped to the appropriate test center for exam day.
• Communicate all details of exam appointment to Pearson VUE test centers or other external testing locations to ensure the site is properly prepared.
• Serve as a subject‑matter expert on test‑center capacity guidelines to ensure test‑center efficiency KPIs are met.
• Support the Contact Center and channel staff handling accommodations via the Accommodation Scheduling helpdesk lines.
• Serve as the primary contact for clients on accommodation scheduling and implementation inquiries.
• Receive and manage accommodation approval data from clients, ensuring information is updated accurately, securely, and in a timely manner.
• Identify and accelerate non‑standard requests to the Accommodation Review team to ensure proper implementation of a candidate's accommodation approvals.

• Serve as primary contact for clients on accommodation scheduling and implementation inquiries.
• Receive and manage accommodation approval data from clients, ensuring information is updated accurately, securely, and in a timely manner.
• Identify and accelerate non‑standard requests to the Accommodation Review team, ensuring proper implementation of the candidate's accommodation approvals.

• High School Diploma or equivalent experience preferred.
• 2+ years in a customer service position.
• Strong professional communication and time‑management skills with excellent attention to detail.
• Ability to exercise discretion in handling confidential material.
• Proficiency in MS Office.

Schedule:

Monday‑Friday 10:30 am CST to 7 pm CST

Training schedule:
Monday‑Friday, 8:30 am CST to 5 pm CST

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world’s lifelong learning company. For us, learning isn’t just what we do. It’s who we are.

We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E‑Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing Talent Experie