Test Center Administrator; PT

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Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries. With over three decades of experience working with clients across a variety of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams, and maintain strict policies and guidelines to uphold the highest standards for exam integrity.

REPORTS TO: Customer Service Test Center Manager

DEPARTMENT: Test Center

LOCATION: Bloomington, MN – 3600 American Blvd W #200a

• Maintain and apply expert knowledge of test center policies, practices and procedures.
• Greet examinees and verify identification.
• Perform required security checks including the use of wands.
• Continuously monitor candidates as they complete exams.
• Report and/or resolve candidate issues with urgency.
• Maintain secure environment and materials in the test center at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report any occurrences outside company guidelines.
• Be flexible with scheduling based on Prometric days of operations.
• Represent Prometric's vision, mission and values.
• Safeguard the test center from misconduct.
• Digitally scan and record candidate fingerprint identification if applicable.

• Education: High school diploma or equivalent required; college experience a plus.
• Experience: Minimum of one year of customer service experience required (in person). Must be 18 years of age to qualify.
• Skills: Ability to communicate professionally and effectively with candidates and coworkers; write detailed reports; multi‑task and handle small tools; familiarity with Microsoft Windows-based programs (MS Office, Outlook, Explorer).
• Physical
  
  Job Requirements:
  
  
  • Must be able to bend, stoop, and lift up to 40 pounds.
  • Remain in a stationary position for extended periods while administering exams.
  • Physically move through the test room every 8–10 minutes and escort candidates.
  • Adjust or focus computer screens and view testing room through camera monitors while proctoring.
  • Maintain computers in the lab/office setting, maneuvering in tight spaces while maintaining safety protocols.

• Part‑time; 20–25 hours per week.
• Site open Monday through Saturday 7 am to 6 pm;
  Saturday availability required; occasional evening hours required; possible Sunday hours.
• Schedule available 2 weeks in advance.

• 12 paid holidays off annually based on work schedule and start date.
• No sales or quotas.
• Office setting environment.
• No inventory, stocking, floor moves or overnight shifts.
• Paid training.
• Paid time off prorated based on start date.
• 401(k) contribution.
• Employee Assistance Program.
• Vision insurance.
• FSA.

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, and local law.