Service Coordinator

Overview

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$16.00/hr - $28.00/hr

• The Service Coordinator assists the Service Manager and/or Service Supervisor and the branch staff in performing assigned administrative duties, including but not limited to making initial customer contact, scheduling technicians, managing vendor and sub-contractor relationships, ordering job site materials, stocking materials in warehouse, producing and processing invoices, receiving customer calls, assisting in solving customer complaints, producing reports, and making travel arrangements.
• Work with dispatch to schedule Service Technicians for service requests and fire inspections.
• Work with customers to schedule service tickets, answer questions, and provide status updates.
• Approve technician equipment orders on service tickets and ensure purchase orders are issued.
• Communicate daily with Service Technicians, providing assistance while on the job site or while in transit.
• Manage relationships with vendors and sub-contractors to ensure schedule deadlines, project accuracy and project budgets are met.
• Order job site materials and control inflow from vendors, including creating purchase orders using the SAP system.
• Maintain accurate inventory and accountability for products in the warehouse.
• Receive materials from vendors, break down cartons, and place on appropriate job shelves in the warehouse.
• Apply appropriate receipts to jobs and file paperwork accurately to job files using our system of record, Astea.
• Provide progress reports on the status of service jobs to the Service Manager.
• Work with appropriate personnel to provide information to POs and process invoices timely and accurately.
• Communicate with appropriate departments regarding customer complaints that could develop into product issues, billing concerns, or major product failures.
• Gather, summarize and prepare data for key statistical reports.
• Place and receive telephone calls and manage inquiries from customers, employees, and vendors.
• Assist in solving problems or directing inquiries to the proper individual or department.
• Maintain correspondence files and other related records; may open, sort and distribute mail for the assigned area.
• Develop written replies to routine correspondence or questions and assist in producing presentations and reviewing materials.

• High School Diploma or Equivalent.
• 3+ years customer service experience within a construction or service-related industry.
• Previous customer service supervisory level experience preferred.
• Excellent time management, planning and organization skills.
• Excellent detail and follow-up skills.
• Ability to multi-task within a fast-paced environment and work in a deadline-driven environment.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office programs:
  Word, Excel, PowerPoint and Outlook.
• Working knowledge of SAP, SBN, SAM or ERP systems preferred.
• A valid state driver’s license, without restrictions, is required for this position.

• Highly competitive salary
• Company training and industry-leading certification program
• Company Vehicle
• Company Cell Phone
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Mid-Senior level

Full-time

Other

Security and Investigations