Client & Growth Manager

Company

Description:

Studio Xerxes is more than just a studio, it’s a creative collective with over 50 years of combined experience in the creation of beautiful and effective, audiovisual content.

We provide a fully integrated suite of production services, catering to a diverse clientele including advertising agencies, independent producers, and global brands. With state-of-the-art technology and a creative environment, we are dedicated to turning unique visions into compelling video content that stands out in the market.

We’re looking for the face, voice, and connective tissue of our production studio’s client relationships.

This role sits at the intersection of relationship management, creative problem-solving, and growth. You will be the person clients trust, lean on, and come back to—not because you sold them something, but because you listened, understood their goals, and helped them bring their story to life in powerful ways.

This is not a transactional sales role. It’s a client partnership role for someone who believes growth comes from trust, follow-through, and genuine human connection.

• Listening is your superpower. You don’t listen to respond—you listen to understand. You can hear what a client is saying, what they’re not saying, and what they’re struggling to articulate.
• You’re authentic, grounded, and trustworthy. You don’t overpromise. You don’t sell fluff. You mean what you say—and you do what you promise.
• You love people. You build rapport easily—whether that’s during a studio tour, a client kickoff, a networking event, or a Zoom call with a global creative team.
• You may come from PR, agency, creative services, or production‑adjacent background. You understand creative workflows and get excited about helping clients navigate possibilities they didn’t even know existed.
• You’re calm under pressure. When timelines shift or challenges arise, you’re the steady presence—problem‑solving in real time, communicating clearly, and keeping clients confident and reassured.

• Serve as the primary liaison between clients and our global production teams
• Translate client vision, goals, and feedback into clear direction for creatives and editors
• Manage relationships across the full client lifecycle, from kickoff to delivery and beyond
• Maintain and grow our existing book of business by making clients feel heard, supported, and valued
• Solve problems collaboratively and proactively—no surprises, no dropped balls

• Identify natural upsell opportunities through conversation, curiosity, and trust—not pressure
• Help clients see new ways production can support their evolving goals
• Represent the studio at networking events, client meetings, and industry gatherings
• Host studio tours and help turn happy clients into a strong referral network
• Actively build new relationships with a “service heart”—seeking to help, not hard‑sell

• Bring client insights back to leadership to help shape new offerings and capabilities
• Ensure alignment between what is sold and what is delivered—protecting the studio’s reputation
• Stay curious and continue learning about production trends, formats, and storytelling approaches
• Collaborate cross‑functionally with leadership, creative teams, and operations

• 5+ years’ experience in Account Management, Client Services, PR, Creative Agency, or similar client‑facing roles
• Exceptional verbal and written communication skills
• High emotional intelligence and strong active listening abilities
• Creative problem‑solving mindset
• Comfortable working with both clients and creative teams
• Based in Minneapolis, MN and excited to work from an in‑studio environment

• Experience in production, video, creative services, or agency environments
• Existing Twin Cities professional network
• Comfort representing a brand in live, in‑person environments

Xerxes Global Holdings is comprised of the following businesses:

• EBM Software delivers performance software solutions that drive growth for private equity funds, investment banks, and middle market to large…