Chief Operating Officer

The Chief Operating Officer (COO) provides senior executive leadership oversight for all administrative operations for EPPA, including the Urgency Room acute care clinics. The COO reports directly to the President/Chief Executive Officer (CEO). The COO translates organizational strategy into actionable plans, ensures optimal financial performance, and drives overall operational efficiency and sustainable growth across the organization.

• Translates the Board of Directors and the CEO's long‑term vision into actionable, short‑ and long‑term objectives for the organization
• Manages day‑to‑day operations across multiple departments, including Human Resources, Urgency Room Operations, Information Technology, Marketing, Credentialing, and Scheduling
• Leads organizational change and innovation with minimal disruption
• Communicates proactively and effectively with internal teams, physicians, executives, and external partners

• Oversees organization performance, including budget accountability for hospital sites, Urgency Rooms, and administration
• Reports organization performance to the Board of Directors, Finance & Audit Committee, and physician leaders
• Identifies cost‑improvement opportunities with accountability for P&L performance
• Negotiates contracts and manages relationships with hospitals, payers, and vendors
• Facilitates a team‑based approach to financial stewardship, along with the CEO, CFO, and senior leadership

• Oversees non‑clinical aspects of Urgency Room operations, including landlord relations, staffing, marketing, supplies and inventory management, property management, facility maintenance, website management, facility credentialing (lab/imaging), equipment acquisition/maintenance, reference lab support, and equipment leasing
• Partners with clinical leadership to ensure premium patient care and compliance with applicable legal, credentialing, payer contracts, and other standards
• Explores business development opportunities for expansion of the Urgency Room concept, locally and nationally

• Oversees staffing, recruitment, training, management, and retention of non‑physician employees in the organization
• Develops optimal workforce planning to achieve appropriate staffing levels for all positions, based on clearly defined benchmarked staffing levels, duties, compensation, and performance standards
• Fosters a positive, engaged, inclusive workplace culture that proactively addresses staffing shortages and avoids employee burnout
• Builds high‑performing teams; fosters idea sharing, collaboration, and consensus
• Directs the activities of the Vice President of Human Resources

• Negotiates contracts for outsourced services and systems, including revenue cycle management, HRIS, electronic health records, clinician scheduling, data analytics, information technology support, Urgency Room radiology and lab services;
  Urgency Room patient scheduling and telemedicine, data security/monitoring, and real estate leases
• For vendors with access to patient information, ensure compliance with privacy protections and security standards
• Establishes durable, transparent vendor relationships, based on benchmarked pricing and service level agreements, facilitating open communication, conflict management, and evolving organizational needs

• Delivers timely, accurate, complete requests for analysis, based on data‑driven, evidence‑based analysis, exploring strategic initiatives and organizational improvement
• Liaisons between the Board of Directors, CEO, and physician leadership to provide data support for all aspects of clinician and organizational performance

• Identifies evolving organizational information technology, data storage, and data security needs for current and planned operations, building and maintaining, and overseeing a collaborative team of internal and external experts
• Maintains working expertise for HIPAA compliance and cybersecurity risk standards benchmarks for independent practices
• Ensures that IT supports organization…