Resales Coordinator

The Resales Coordinator role performs duties related to processing and delivering all Estoppels/Planned Unit Development (PUD) certificates as it relates to Accounts Receivable, within the limits of standard or accepted practice. The Coordinator will process updates, address lender inquiries, and work with internal departments across multiple markets to ensure accurate and timely processing of orders and requests.

• Review, manage, and monitor workflow queues within approved systems, while fielding a high volume of requests from escrow providers, lenders, and clients by phone and email, responding in a professional and timely manner.
• Complete, review, and approve orders placed via Welcome Link for assigned accounts. This includes Resale Statements of Account, Estoppel/Mortgage PUD certificates, lender questionnaires, and balance disclosures on bankruptcy accounts, judgment accounts, and accounts requiring review for additional costs or security deposits.
• Process Mortgage PUD orders and ensure the accuracy of lender forms. Work with property teams to obtain outstanding updates needed to complete accurate questionnaires.
• Meet department SLAs and deliver products within the timeframe specified on each order. Ensure accuracy through review and clear communication with both the field and the client.
• Respond to inquiries from lenders, escrow representatives, and registrants about association details and previously processed orders.
• Vet all inquiries before forwarding them to the department supervisor, exhausting all avenues to resolve a matter before escalating.
• Maintain and update association legal documents, budget packets, escrow disclosures, and Resale Package documents and forms in the Welcome Link library. Periodically review them to ensure the information is current and accurate.
• Maintain and process records relating to property turnovers and system platform set-up.
• Understand the department's role in dealings with developers, lenders, and other external clients, and how those relationships affect future business. Demonstrate a high level of customer service and sensitivity toward all clients.
• Communicate inefficiencies, issues, or needed improvements to management, and assist with training as requested. Other duties may be assigned as required.
• Additional duties may be assigned from time to time.

• Practices and adheres to First Service Residential Global Service Standards.
• Always conduct business with the highest standards of personal, professional and ethical conduct.
• Performs or assists with any operations required to maintain workflow and to meet schedules.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain a specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Follows all policies and Standard Operating Procedures as instructed by Management.
• Performs any range of special projects, tasks and other related duties as assigned.

• Associate degree in Accounting, Business, or related field from an accredited college or university. or three to five years of related experience
• Bachelor’s degree in accounting or business preferred.
• Strong verbal and written communication skills.
• Demonstrates thoughtful leadership in creating efficiencies and process improvements.
• Detail oriented and strong organizational skills and multi-tasking skills.
• Project management experience with focus on process improvement
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to word processing, spreadsheet maintenance, navigating in databases, record keeping and…