Information Assistant; Substitute

Primary Objective

The City of Bloomington is seeking an individual to provide prompt, accurate, and courteous information desk services for employees and the public in a manner that will project a positive image of the City.

• Models and contributes to a positive work environment, culture of communication, engagement and safety
• Communicates effectively and respectfully with employees and the public, including but not limited to those of diverse racial, ethnic, religious and socioeconomic backgrounds
• Works cooperatively as a member of a team; develops and maintains effective working relationships with diverse coworkers and community members; consistently brings a high level of self-awareness and empathy to all personal interactions
• Embraces the City’s shared values and contributes towards accomplishing the City’s vision and goals by being creative, innovative, continuously learning, and communicating clearly

• Acts as the first point of contact for the public, serving as a major source of community and City information
• Receives incoming telephone calls and information-desk emails and promptly refers them to the appropriate staff
• Assists the visiting public by directing them to the appropriate departments within Civic Plaza or other City buildings, events, and activities
• Notifies facilities maintenance of maintenance and cleaning issues that are reported
• Keeps the information desk clean and organized
• Performs other duties and responsibilities as assigned

• Ability to communicate tactfully and effectively with the public and with City employees
• Customer service skills
• Organizational skills
• Computer and Microsoft Office skills
• Ability to lift small packages up to 30 pounds
• Knowledge of City and Center for the Arts operations and personnel
• Willing and able to work shifts agreed upon with management
• Interest in working intermittently to ensure effective staffing of the information desk

• High school diploma or equivalent
• Six months of work experience operating a telephone operating system, or equivalent experience as a public-facing concierge at a business or other organization
• Proficient in Microsoft Office programs, specifically Word & Outlook
• One year of customer service experience

• Additional years of experience in operating a telephone operating system
• Additional years of experience as a receptionist, concierge, or similar position
• Additional years of experience in customer service
• Ability to speak Spanish, Somali, Sign Language, or other non-English languages prevalent in the community

This position does not supervise others.

None.

Part‑time (intermittent coverage). No guaranteed hours per pay period.

The City of Bloomington is an Equal Opportunity Employer and is committed to creating a diverse workforce that reflects the community we serve. Applicants who are black, indigenous or persons of color are encouraged to apply. We also encourage women, veterans, members of the LGBTQIA community, and individuals with disabilities to apply. The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.