Customer Care Specialist Job Bloomington area,Minnesota USA,Customer Service/HelpDesk

Job Description & How to Apply Below

COMMITMENT

This is a part-time role with the potential to develop into a full-time position based on business needs
Shifts will be daily 3-hour blocks during business hours (Monday - Friday), with occasional ad hoc site visits and testing requests
Estimated commitment of approximately 60-80 hours per month, varying with coverage needs and testing cycles

ESSENTIAL DUTIES AND RESPONSIBILITIES Primary

Responsible for incoming calls, customer care-related emails and monitoring the dashboard during your shift
Escalate urgent or unresolved issues according to established protocols
Document customer interactions and track issues using our CRM, ticketing, and operations systems; provide updates and pull reports for operations management as needed
Manage office Hub inventory, including occasional shipping and returns
Onboard partners to the Hub, mobile app, and operations dashboard

Secondary

Create and update help articles, FAQs, and troubleshooting guides for customers and staff
Step in to handle day-to-day Customer Care functions when the Customer Care team is out of office
Keep the Customer Care team informed and connected through clear, timely communication
Other duties as needed by evolving business priorities

QUALIFICATIONS & SKILLS

Effective, proactive written and verbal communication
Patience and comfort supporting older adults over the phone
Professional presence in person and remotely
Reliability and responsiveness during committed on-call shifts
Ability to learn and follow established support procedures independently, and to work well in teams
Creativity and problem solving
Experience with Hub Spot CRM and JIRA preferred; training provided
Strong organization and attention to detail
Ability to maintain confidentiality of participant and health information