Pharmacy Customer Service Associate

Join to apply for the Pharmacy Customer Service Associate role at Walgreens

This range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$16.00/hr - $18.00/hr

• Model and deliver a distinctive and delightful customer experience.
• Register sales on assigned cash register, providing courteous, fair, friendly, and efficient checkout service.
• Assist the pharmacist under direct supervision in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services, resolving issues and answering questions.
• Share customer service best practices with team members to deliver a distinctive experience, including interpersonal habits and Walgreens service traits.
• Provide courteous, friendly, fast, and efficient service to customers.
• Recommend items for sale, trade‑ups, and companion items.
• Process customer purchases on assigned cash register; handle voids, returns, refunds, and exchanges as needed.
• Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
• Perform duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including pharmacy system use, prescription filling, and workflow assistance.
• Report prescription errors immediately and adhere to company policies and the Pharmacy Code of Conduct.
• Handle telephone calls that do not require pharmacist attention, including physician calls.
• Process manual claims for third‑party program prescription services timely and perform other clerical duties as assigned.
• Assist Pharmacy Department with inventory management activities.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain displays, including promotional, seasonal, and sales merchandise.
• Assist with separation of food items and product placement as per policies.
• Maintain knowledge of store systems and equipment.
• Provide customer service in the photo area (passport, poster print, etc.).
• Assume web pick‑up responsibilities.
• Assist with exterior and interior maintenance to ensure store condition and appearance.
• Maintain respectful relationships with coworkers and complete special assignments as required.

• Earn and maintain PTCB certification through the designated training program and/or state‑required certification/registration.
• Attend training and complete PPLs as requested by Manager or corporate, acquiring continuing education credits.

• Fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Willingness to work a flexible schedule, including evenings and weekends.

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurate prescription filling.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

Salary Range: $16 - $18 / Hourly

A seniority level is Not Applicable.

An employment type is Full‑time.

A job function is Other.

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The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please visit the following link: