Housekeeping Supervisor

About Choice Hotels International

Choice Hotels International, Inc (NYSE:

CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders.

The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information,  The ability to model Choice’s Cultural Values:
Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

The role of Housekeeping Supervisor is to be to inspect and/or assist with cleaning all guest rooms, assist all department employees to ensure timely completion of work and maintain a positive work environment. Ensure all operational and safety procedures are properly followed Inspects and approves employees work performance Supervises all guest complaints as it relates to the operation Demonstrate leadership and provides training for all housekeeping and laundry employees Communicates effectively and works as a team player Meets goals and expectations as it relates to the overall department and hotel operation Establish schedules, work assignments and supervises payroll related items Supervises all Radisson training requirements for the department Develops and trains staff on all Radisson Operation Standards Can work a flexible schedule and multi-task with housekeeping related tasks Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies Performs all shift checklist responsibilities & reporting requirements Be familiar with hotel, departments, hours of operation and services of the hotel Answer basic Housekeeping related questions Assist team with training, supplies and support to consistently provide quality guest rooms and public areas Comply with federal, state and local laws Properly maintains hotel keys and electronic cards (key control) Completes maintenance work orders and will follow up accordingly Supervises lost and found items in accordance with procedures Inspects guestrooms to ensure proper cleanliness in accordance with hotel procedures and Housekeeping Room Attendant checklists Maintains status reports for guest rooms and communicates effectively Follows all guest room procedures including protocols with ‘do not disturb’ rooms Actively participates in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ and Covid protocols Participates in all departmental and hotel meetings Participates in required training programs and supervises all housekeeping and laundry employees ensuring department completion Runs all Housekeeping Reports Reports any damage or hazards in the hotel Reports suspicious activity in hallways or in the hotel Answers the housekeeping phone and handles or supervises guest requests Consistently walks the hotel for inspection purposes and reports accordingly Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts.

Ensures that the rooms and public space areas are spotless and continually restocked and straightened Participates in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals Inspects rooms and public space areas continually Determines appropriate staffing levels for forecasted business and schedules employees accordingly Follow up providing employees with customer service,…