Technical Client Relationship Manager

AtSolution Builders, Inc., we're passionate about helping our customers achieve complete satisfaction with their computer and information technology environments. We have an excellent reputation in the market and 30 years of experience in providing businesses with high-quality IT support, management, and cybersecurity solutions. Our customers value a highly productive information technology experience and Solution Builders makes that a reality.

What YOU can expect :

We are equally as passionate about our Team Members! When you become part of the Solution Builders Team you can expect:

• An inclusive culture where you can have a direct impact on the superior service we provide our clients; small company feel, big on opportunity.
• Career development and growth opportunities.
• Salary range for this position: $65,000 – 75,000 per year based on experience.
• Benefits that include:
• Medical, Dental, and Vision Insurance
• Matching 401(k) Plan
• Paid Vacation and Personal Days Off
• A company that won’t make you feel like you’re just a number. Your unique talents and experience will not only make a difference but will be recognized and rewarded!

Successful candidates should possess the following characteristics:

• Passion for solving business problems for clients while providing exceptional customer service.
• Willingness to embrace change with a positive attitude.
• Commitment to high-quality work and positive customer outcomes.

Read on if this sounds like the place for you!

Position Purpose

The Technical Client Relationship Manager is a critical part of our service delivery model and is the dedicated account manager for the client. The Technical Client Relationship Manager is the single point of contact for contracts, add-ons, true-ups, and any technology needs a client has at the account level.

Position Functions

• Serve as the client’s technology leader, providing strategic direction, oversight, and governance for the client’s business outcomes using technology.
• Perform recurring business strategy meetings with key client stakeholders to fulfill the governance/leadership requirements around IT for the client.
• Road map technology and lifecycle management for the client.
• Technology architecture oversight on the client’s behalf.
• Budget planning to assist clients with long-term IT purchases.
• Daily use of tools such as Halo PSA, Connect Wise Automate, IT Glue, Lifecycle Insights, and other industry standard tools are utilized to exceed client expectations.

Additional Duties and Responsibilities

• Upholds the company policy guidelines as well as recommends new and improved guidelines to ensure compatibility and better service at client locations.
• Maintains current technical expertise in the rapidly changing technology of computing and utilizes state-of-the-art techniques when implementing client solutions.
• Maintains a positive attitude and positive working relationship with all departments to optimize working relationships and communication.
• Fulfills department requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education.
• Performs at or above company performance standards established within the department.
• Other duties as assigned.

Position Requirements

• Onsite work will be required with some hybrid work options based on need.
• At least five years of experience in a client relationship role, preferably with IT teams, but other industries will be considered.
• At least five years of PC or Network support experience or equivalent two-year technical education.
• High school diploma or equivalent.
• A four-year degree in business or technology is preferred.
• Demonstrated knowledge of IT industry terminology, vendors, and solutions.
• Strong written and verbal communication skills.

Solution Builders is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.

Equal Opportunity Employer, including disabled and veterans.