Senior Salesforce Administrator; Perham, MN

Job Category :
Customer Experience (NS)

Requisition Number : SENIO
002485

• Full-Time

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Arvig:
Committed to Service, Dedicated to You

Join one of the nation’s largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions—including high-speed internet, TV, phone, and security to residential and business customers across Minnesota and beyond.

Our success is driven by a team of nearly 800 talented employees who embody our core values: ownership, engagement, efficiency, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety.

At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity.

Discover the Arvig Advantage—a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference.

What You’ll Do

As a family - and employee - owned business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees regardless of race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, marital status, familial status, status with regard to public assistance, or membership or activity in a local human rights commission.

Arvig Enterprises, Inc. is proud to be an equal employment opportunity employer providing a drug-free workplace.

• Lead design and development within all Salesforce Clouds
• Create complex product models, pricing matrices, and context rules within the CPQ framework
• Design and develop guided customer experiences using Omni Studio (OmniScripts, Data Raptors, Integration Procedures, and Flex Cards)
• Perform advanced programmatic customization using Apex Classes, Triggers, and Lightning Web Components (LWC)
• Design and maintain secure integrations between all Salesforce Clouds and external systems via REST APIs and Mulesoft
• Ensure code quality and scalability through rigorous technical design reviews

II. System Governance & Innovation

• Research  releases and updates to make proactive system recommendations
• Implement emerging Salesforce capabilities, including Artificial Intelligence (e.g. Agent Force), to optimize workflows
• Oversee organization-wide Dev Ops practices and complex deployments using available tools
• Provide high-level oversight for all Salesforce Clouds & Products in use by Arvig
• Ensure all application configuration and code are optimized for performance and scalability
• Collaborate with business stakeholders to translate telecommunications requirements into technical specifications

III. Salesforce System Operations & Oversight

• Support the "Customer Experience (CX) First" initiative in all technical solutions
• Guide the work of junior administrators, providing mentorship and design guidance
• Guide Salesforce configuration changes, including (but not limited to):
  Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Create and maintain extensive technical documentation and platform roadmaps
• Assist with high-level production support issues requiring deep programmatic troubleshooting
• Identify and implement proactive system maintenance
• Oversee user and license management including roles, profiles, sharing rules, workflows, groups, etc.

Education and experience requirements

• Bachel…