Field Support Engineer

The Information Technology Field Support Engineer provides primary technical support to end-users on PC and phone related troubleshooting while demonstrating strong customer service skills. This position will support employees in interfacing with network, phone systems and software applications. This position will be expected to work both from the corporate office as well as in clinic and surgery center spaces.

Full-time role Monday - Friday 8:00 AM - 5:00 PM out of our Bloomington locaiton.

Revo Health is a professional services company that partners w/multiple healthcare groups to deliver exceptional patient care. This position will be employed through Revo Health, working closely w/Infinite Health Collaborative (i-Health) & its operating divisions.

Responsibilities include answering IT Service Center calls, diagnosing problems, troubleshooting, and providing timely resolutions to ensure each employee has the tools to operate at maximum efficiency.

The ability to recognize and elevate priority issues and translate technical terms into non-technical language is critical to the success of this role

• Respond to and resolve daily technical problems in a professional and timely manner. Track and monitor trouble ticket submissions to ensure a timely and effective solution (may include PCs, printers, E-mail, voicemail, desktop applications, fax machines, web pages, and software applications).
• Ensure tickets are resolved in a timely manner and alert management of exceptions. Escalate tickets, if necessary, to other personnel for resolution based on required skill set.
• Provide updates, status, and completion information to end users via a work order tracking system.
• Assist in monitoring and analyzing network systems, switches, servers, and firewalls.
• Install, configure and support PCs for all users with Windows Operating System, MS Office, Internet Explorer, anti-virus, and other needed enterprise applications.
• Support remote users and users in clinical offices by ensuring consistent level of end user support across the organization.
• Support and maintain user account information including access rights, security, and systems groups.

• IT projects, including new software/hardware implementation.
• New office installation.
• Provide IT services for Revo/i-Health events/conferences.
• Involvement with IT training projects.

• Ability to lift 50-70 pounds (e.g. PCs, printers); bend, stoop, stretch and understand and practice safe lifting techniques to avoid personal injury.
• Occasional opportunities to participate in after-hours on-call work.
• Occasionally participate in community functions relating to outreach events throughout the year.
• Any and all other duties as assigned

• 2+ years of IT Experience (Help Desk Preferred)
• 3+ years of Customer Service (IT Preferred)
• Support of Virtual Desktop System such as Omnissa’s Horizon
• Support of M365 Administration

• Bachelor’s Degree (Technical Discipline Preferred)
• 3+ years of IT Help Desk Experience
• Support of EMR Systems

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive benefits package - to learn more  .
  • Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
  • All employees, regardless of hours, are eligible for 401(k) Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

• Ability to sit for extended periods (up to 8 or more hours per day).
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Occasional standing, walking, bending, or reaching within the office environment.
• Ability to lift and carry equipment weighing up to50 pounds and occasionally up to 75 pounds.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

• Comply with company policies, procedures, practices, and business ethics guidelines.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance.
• Work at an efficient and productive pace, handle interruptions…