MM - Midwest Region Underwriting Technician

MM - Midwest Region Underwriting Technician at The Hanover Insurance Group

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Middle Market team is currently seeking an Underwriting Technician in our Bloomington, MN location. This is a full time, non-exempt role. This position is eligible for a hybrid arrangement.

This position reports to the MM UT Manager. Responsible for supporting the Middle Market Underwriters by prepping and servicing accounts within an assigned book of business. Servicing will include managing endorsements and may handle small accounts under their own authority letter. This position works in conjunction with the Middle Market Underwriter to strengthen agency relationships by providing prompt service to partner agents.

• Provide fundamental level of support to assigned Underwriter(s) on new business submissions and renewal accounts to achieve new business, total written premium and retention goals aligned with assigned Underwriter(s).
• Work in direct collaboration with their UW and UT leader.
• Provide customer service support for agents and underwriters handling various escalation and rush requests with a consistent level of responsiveness.
• Develop basic familiarity with UW profitability, Renewal Book quality and appropriately executes within authority level.
• Understand service metrics, aligned with workflows and UT best practices.
• Build agency relationships and service experience – as measured by agency feedback.
• Participate in ongoing training with peers and UT leadership following onboarding model building proficiency in the role.
• Build skill set to apply fundamental underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, pricing, and loss analysis as appropriate.
• Process endorsements that fall within their authority and timely refer those outside of their authority to the Middle Market Underwriter.
• Organize a Renewal Book of business that falls outside of their authority level by initiating pre-set renewal preparation. Gather necessary information through communication with agents, claims adjustors and risk solution representatives.

• Associate’s degree preferred and/or 1-2 years of commercial lines experience
• Ability to develop understanding of basic exposure/control analysis and coverage
• Basic commercial lines underwriting knowledge working with over $50,000 in premiums.
• Awareness of how the various roles/functions fit together and the importance of each
• Ability to problem solve and leverage available resources
• Service oriented with a high level of responsiveness
• Ability to self-manage workload to meet underwriting goals and service standards
• Communicates effectively with internal and external partners both verbally and in written communications

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• for the full list of Benefits

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age,…