Technical Service Representative - Toro

Technical Product Support Representative - The Toro Company
Who Are We?

With roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment, including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions. Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world.

As a Technical Product Support Representative
, you will support industry-leading products that leverage innovation and technology to enhance productivity for our customers. Respond to and resolve technical inquiries quickly and accurately along with performing technical research to quickly identify product issues and provide technical product support. Partner with our distributor, dealer, mass merchant, or end customer service channel to deliver customer-focused operational excellence and be an advocate for product quality.

• Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa , regardless of expiration date, now or in the future.

Work Location:

• This opportunity is based out of Bloomington, MN, international headquarters, and 5 days on site is anticipated.
• Other job locations, hybrid, and/or fully remote is not available at this time.

Job Title

The job title will be based on academic and prior years of experience.

• Technical Support Representative I (Entry): 0-2+ years of related experience
• Technical Support Representative II (Mid): 3-5+ years of related experience required.

What Will You Do?

In order to grow and build a successful career with The Toro Company, you will be responsible for:

• Product Issue Support: Respond to distributor, dealer, mass merchant, or end customer technical and quality inquiries /issues/ complaints from a variety of sources (phone, electronic case submissions, emails, etc.) and resolve these issues by involving and collaborating with others as needed to implement quick and accurate solutions. Leverage and drive digital and technological transformation in service support activities by utilizing current and future technologies to gain efficiencies in technical support.
  
  Assist our service channel with our newest technology in the areas of global positioning systems (GPS), electronic. engine/systems (Tier
  4), Controller Area Network (CAN) controls, hybrid technology, autosteer technology, remote diagnostic systems, lithium-ion batteries, and more. Document all issues and complaints via case management system and standard operating procedures.
• Technical Communications and Manuals: Create and publish technical service bulletins and alerts. Perform technical publication reviews. Support fault code diagnostic test development and implementation. Support the development and implementation of technical videos for both training and technical reference.
• Technical Training Support: Provide subject matter input for technical training development. Conduct and support hands‑on technical training events.
• New Product Development: Actively interface with internal cross‑functional groups including sales, field operations, engineering, marketing, quality assurance and manufacturing to address technical issues during new product development and aftermarket support.
• Customer Relations: Build strong relationships with distributor, dealer, mass merchant, or end customer personnel such as service technicians, shop foremen, service managers, sales representatives and end‑user customers. Conduct field support visits to support quality issues and…