Quality Assurance Analyst - Customer Interactions
Listed on 2026-11-01
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social posts and SMS chats from Nex Rep's independent marketplace contractors to ensure client standards are met.
In this non-exempt role, you will monitor interactions in real time or post-event, review customer satisfaction data, and provide actionable feedback to contractors and internal teams. You will participate in calibration sessions with clients to maintain scoring alignment.
This role, Quality Assurance Analyst
- Customer Interactions at Nex Rep LLC, could be your next career step.
We are currently recruiting a Quality Assurance Analyst
- Customer Interactions for our team in MN, United States.
This is an excellent opening to take on the Quality Assurance Analyst
- Customer Interactions role at Nex Rep LLC.
As a Quality Assurance Analyst
- Customer Interactions, you will play an important part at Nex Rep LLC in MN, United States.
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