Store Manager - Mall of America

Ever wondered what it’s like behind the bubbles? #lush careers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities, as well as giving back through our Charity Pot Programme.

We

Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Store Manager

As a Lush Store Manager, you are a true leader who embodies our core values:
Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. These are more than buzzwords to you – they are a way of life. You will be responsible for recruiting, training, leading, and developing your team while ensuring excellent customer service and strong business results.

Responsibilities:

• Customer Service: collaborate with your team to exceed daily sales goals and ensure a unique, inclusive experience that makes every visitor feel welcome.
• Building the Brand: educate customers and staff on our values, including our positions on animal testing, freshness, ethics, vegetarianism, handmade production, and zero‑waste packaging.
• Product Passion: continuously deepen your product knowledge and provide informed recommendations.
• Driving Sales: use metrics and reports to develop and execute business plans that align with the American strategy to improve KPIs and meet sales targets.
• Leadership Practices and Staff Development: coach and develop your team using Lush tools, providing constructive feedback and creating development plans.
• Diversity, Equity, Inclusion, and Belonging: lead diversity initiatives, support DEIB training, and foster an inclusive environment.
• Engagement and Performance: analyse performance issues, create improvement plans, and show empathy toward staff.
• Recruitment and Selection: build a diverse, equitable team and implement transparent hiring and promotion practices.

Operational Excellence:

• Policies and Procedures: ensure compliance, training completion, and adherence to company standards for attendance, health & safety, harassment, and communication.
• Stock and Inventory: maintain proper inventory levels, use reporting tools, and manage waste within budget.
• Visuals and Merchandising: create merchandising plans, keep the store clean and attractive, and align with brand standards.
• Scheduling, Time, and Attendance: support staff wellbeing, payroll accuracy, and labor budget alignment.

Qualifications:

Required:

• 3‑5 years of retail management experience
• Strong HR skills: hiring, scheduling, training, conflict resolution, and performance management
• Excellent listening and communication skills
• Analytical, critical thinking, and troubleshooting abilities
• Excellent organizational and time‑management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty, and ethical business
• Ability to work flexible hours including holidays, evenings, and weekends

Preferred:

• Experience with a consultation‑based customer service model
• Positive coaching and feedback training skills
• Proven track record of developing staff careers
• Proficiency in Excel and Microsoft Suite, and adaptability to other systems
• Experience in cross‑cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non‑profits, and online job sites, and in our business practices we strive to leverage the gift that diversity brings.

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual…