Assistant Manager

Overview

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD. This is our purpose. Our team focuses on TEAM, GUEST, BUSINESS. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd and be part of the 'Bou Crew.

The Assistant General Manager (AGM) is a growth role designed to develop future leaders who think strategically about the store and the district's future. This role requires leadership capability and a strong drive for development and growth. The AGM works in partnership with the General Manager to run the store and make an impact on the team and community.

• Demonstrates the doing of Team Member and Shift Leader with ease, enthusiasm, and excellence.
• Develops understanding of the business to the level of a General Manager over the course of a year.
• Creates connections that foster joy and teaches the team to do the same.
• Champions an environment that fosters goal-surpassing speed through effective deployment, in-the-moment problem solving, and team motivation.
• Works toward hitting sales goals through speed and service.
• Leads on problem resolution with calmness, professionalism, emotional maturity, and listening to understand.
• Relates day-to-day behaviors to the end result and develops a broad understanding of the Profit & Loss statement.
• Organizes, executes, and improves administrative tasks and links daily/weekly/monthly tasks to overall business success.
• Responsible for store funds while on shift by enforcing cash-handling policies.
• Places, receives, and verifies orders; conducts inventory; controls waste; rotates inventory; maintains dates when necessary.
• Thinks holistically about store success, focusing on the current shift, the next one, and beyond.
• Seeks to understand root causes to create sustainable change.
• Brings Core Values to life:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Embraces growth and development with humility and curiosity.
• Approaches leadership with a learner’s mindset; asks questions about learning goals and additional experiences.
• Takes ownership of personal development and welcomes feedback.
• Leads with a global view of the Caribou brand, evolving from shift to store to district to company.
• Promotes a culture that reflects the brand’s purpose and values in every interaction.
• Builds open, trusting relationships with the GM.
• Maintains a competitive drive to hit or beat goals and create day-making experiences.

• Required:
  
  1–3 years of prior restaurant/retail experience with strong customer service commitment and orientation.
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

• Preferred:
  High school diploma or GED equivalent.
• Has a valid driver’s license and reliable transportation.
• 1 year of supervisory experience.

The physical requirements for this position include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours, with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed and is not all-inclusive.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers and prohibit discrimination and harassment of any type based on characteristics protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

If you have a disability or special need that requires accommodation, please let us know.

Brand:
Caribou Coffee

Compensation Range: $16.52 - $27.53 per hour

Note:

Starting pay is subject to local and state minimum wage regulations. Ranges reflect what the employer reasonably and in good faith expects to pay for such position.