Hemming Specialist | Mall of America

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Hemming Hubs and Joineries:

Hemming Hubs and Joineries at lululemon are located in select stores as directed by the Store Support Center and offer in-store hemming and select product repairs. This allows for a specialized approach to customer service, or guest experience, in which a team of Hemming Specialists execute high quality hemming, to support in creating lifetime lululemon guests.

Job Summary

Hemming Specialists are responsible for executing high quality hemming, engaging and connecting with lululemon guests, sharing top-quality product education and relevant information about the local community and lululemon culture.

Core Responsibilities of the Job

Guest (i.e., Customer) Experience

• Facilitate a seamless end-to-end hemming experience by conducting quality and timely hemming grounded in product design intent and hemming best practices.
• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective hemming and repair solutions and product support.
• Execute market-relevant omnichannel programs (e.g. Digital Hemming, B , etc.) according to company standards.
• Stay up to date on required product resources and training to elevate technical product knowledge and hem product with the product design intent in mind.
• Support team members in their knowledge and execution of hemming processing, documentation, expectation-setting, and creating guest solutions.
• Move dynamically throughout the store to continuously engage with guests and the team, and attend to guest or store needs, inclusive of hemming.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests, making timely decisions grounded in creating guests for life.
• Partner with the SSC on key product initiatives relative to hemming and the escalation of product feedback to the appropriate SSC department.

Working with Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Maintain the hemming space and the items inside of it, including proper machine maintenance, tool maintenance, and supply ordering (e.g. thread orders).
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

What We Look For

• Inclusion & Diversity:Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Guest
  
  Experience:
  
  Enjoys working and connecting with,…