Retail & Attractions Manager

Pay: $65000 per year - $70000 per year

At Great Wolf, the Retail Manager is responsible for strategic planning and development of the retail department, managing staff and ensuring the achievement of operational objectives and the maximization of retail & attractions profitability.

Essential Duties & Responsibilities Oversees all merchandising functions including store display and design, inventory, tracking/analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcing

Oversees operation of all attractions including:
Oliver Mining Company, Arcade, Magi Quest, Mini Golf, Mini Bowling, XD Theater, Ropes Course, and other attractions as necessary.

Develops and manages labor, COS, and expense budgets

Manages staff including employee-training programs, scheduling and employee relations

Oversees sales functions including POS system, cash handling, budgets and daily reporting

Oversees administrative back-office functions of inventory coordinator, including training and maintenance of all department inventories, systems and reporting

Responsible for department payroll, tracking employee hours and making time-clock changes

Assists the Retail & Attractions Director in every day operations of all areas of the Retail Department, including gift shops, arcade, vending, and any other revenue producing venues

Ensures retail areas achieve the highest standards in areas of cleanliness, presentation and service

Develops, implements, and monitors programs ensuring a safe facility and work environment that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs Orders and maintains supply levels

Ensures retail areas achieve the highest standards in areas of cleanliness, presentation and service

Adherence to all standard operating procedures related to the role Basic

Qualifications & Skills High school degree or equivalent

Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
Minimum of 1 year experience supervising/managing large retail department

Minimum of 3 years retail experience

Successful completion of criminal background check and drug screen

Desired Qualifications & Traits Four year college degree or equivalent experience in Retail Management Previous retail experience in a resort/hotel environment

Demonstrated ability to effectively resolve conflict

Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort

Projects a positive public relations image to team members and guests.

Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges

Excellent management skills including conflict resolution, coaching, development and teamwork.

Physical Requirements Sit or stand for extended periods of time

Lift up to 30 lbs.

Able to bend, stretch, and twist

Estimated Salary Range:$65000 per year - $70000 per year annual base salary

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or…