Bilingual Billing Office Associate

Key Responsibilities

• Bilingual Client Support:
  Handle daily communications with clients and customers in both English and Spanish via phone and email
• Payment Processing:
  Process manual and electronic payments, including mail handling, check scanning, and electronic file management
• Billing Operations:
  Generate accurate invoices, notices, and reports using our specialized software platforms
• Customer Service:
  Assist clients and their customers with platform navigation and troubleshooting in their preferred language
• Administrative Tasks:
  Manage bulk mailings, postal services, and maintain detailed payment records
• Technical Support:
  Provide comprehensive assistance with our multi-platform billing software

• Fluent in both English and Spanish – speaking, reading, and writing proficiency required
• Associate’s degree in bookkeeping, office management, or related field (bachelor’s degree preferred)
• Proficiency with Microsoft Office 365 and CRM software
• Strong mathematical and organizational skills
• Excellent verbal and written communication abilities in both languages
• Detail-oriented with ability to handle multiple tasks efficiently
• Physical ability to lift up to 40 pounds repeatedly

• Direct Impact:
  Your bilingual skills will enhance our ability to serve diverse utility customers across government sectors
• Technology Focus:
  Work with cutting-edge, fully customizable billing platforms that don’t exist anywhere else in the industry
• Client Relationships:
  Build meaningful relationships with utility companies serving water, sewer, electric, parking, and facility services
• Professional Growth:
  Join a company with over 30 years of industry expertise and an unparalleled support network
• Diverse Responsibilities:
  From payment processing to customer support, every day brings variety

You’re a bilingual professional who takes pride in providing exceptional service to diverse communities. You have strong technical aptitude, excellent problem-solving skills, and thrive in a detail-oriented environment. Your ability to communicate effectively in both English and Spanish makes you an invaluable asset to our client service team.

With over three decades of experience, we’ve built our reputation on putting client experience first. From initial contact through ongoing support, our clients feel valued and held in the highest esteem. Your bilingual abilities will be instrumental in maintaining this standard of excellence while expanding our ability to serve increasingly diverse utility customers.

If you’re a bilingual professional ready to join an industry leader that values both your language skills and technical expertise, we want to hear from you!

• Paid Time Off from day one
• 401(k) with employer match after 90 days
• Tuition Reimbursement after 1 year

Diversified Technology Corp is an Equal Opportunity Employer

Job Type: Full-time

Ability to Commute:
Bloomsburg, PA 17815 (Required)