2nd Shift - QA Technician

Job Title: Quality Assurance Technician

Department: Operations

Reports to: Plant Manager or QA Manager/Supervisor with dotted line to Director of Quality

FLSA Status: Non-Exempt

Travel: Limited, as needed to other sites

The Quality Assurance Technician is responsible for training Inspector/Packers, verifying tool calibration, auditing the production line, coaching Inspector/Packers, notifying production supervisors of quality problems, assisting with problem resolution, controlling the quarantine sorting and re-inspections, conducting special inspections, and notifying/working with the Quality Manager/Supervisor to solve quality issues. The incumbent is expected to be a self-starter, a good time manager, able to work independently, and follow Altor's safety and conduct standards.

The following list represents major duties typically performed in this position. Specific duties may vary by facility.

• Designated trainer for Inspector/Packers, following an approved training program and testing for basic safety and inspection duties. Teach or assist in the Inspector/Packer Quality Refresher Training.
• Line auditing including documented QA inspections, reviewing Inspector/Packer quality inspections, evaluating scrapped product, and coaching employees on quality standards.
• Daily verification of all scales in production areas.
• Work closely with Production Supervisors to evaluate and solve quality problems.
• Manage all production hold and quarantine activities, document and control the sorting process.
• Collaborate with the Quality Manager/Supervisor and Shift Supervisor on quarantine and sorting operations and promptly notify of unresolved quality issues and quarantined product.
• Perform and document any special warehouse or dock audits.
• Ensure quality standards are provided for all inspection activities throughout the facility.
• Collaborate with production teams to identify and resolve quality issues.
• Maintain accurate records of inspections and test results.
• Participate in and promote continuous improvement initiatives to enhance quality and efficiency.
• All other duties as assigned.

Education/Work Experience

• High school diploma or equivalent workforce experience.
• 2+ years of experience in a quality control role.
• Strong analytical and math skills and attention to detail.
• Experience with quality control tools and techniques, such as statistical process control and root cause analysis.
• Knowledge of regulatory standards, such as ISO 9001.
• Ability to work effectively in a fast-paced production environment.
• Willingness to work overtime and flexible hours as needed.

Competencies

• Integrity:
  Demonstrates honesty, ethics, confidentiality, and accountability; treats others with courtesy and professionalism.
• Teamwork:
  Collaborates effectively, communicates clearly, and values diverse perspectives.
• Accountability:
  Takes responsibility for quality and timeliness, meets deadlines, and follows through on tasks.
• Problem Resolution:
  Uses data to analyze problems and implement timely solutions; knows when to escalate.
• Communication:
  Communicates clearly and effectively with the team and across levels.
• Job Knowledge:
  Applies relevant knowledge, policies, and procedures to perform tasks correctly.
• Continuous Improvement:
  Seeks ways to improve processes and quality; supports change and efficiently eliminates non-value-added work.
• Initiative:
  Works independently, plans ahead, and manages multiple activities to achieve goals.

The employee must frequently lift and carry up to 30 pounds. Regular use of hands for handling products. The role requires standing and walking on concrete; occasional reaching, stooping, bending, twisting, and pushing/pulling of materials. Use of PPE as required.

Manufacturing environment with moderate to high noise levels; ear protection may be required. Reasonable accommodations provided to enable performance of essential functions.

The Company reserves the right to change, modify, amend, add to, or delete from any section of this document as needed.