Colleague Generalist

Overview

Join the Colleague Experience Team and help shape the future of HR at Element!

Join our innovative Colleague Experience team located in Blue Ash, OH within our Global Business Solutions (GBS) hub. The Colleague Experience team is dedicated to elevating every stage of the employee journey. As a Colleague Experience Generalist, you will play a vital role in frontline support for our colleagues by delivering exceptional service, assisting with core HR processes, and HR compliance efforts.

The ideal candidate will be passionate about people, detail-oriented, and eager to make an impact.

This is a hybrid role based in Blue Ash, OH.

What You'll Do

• Act as the first point of contact for employee inquiries on Federal and State regulated leaves of absence (including FMLA, Disability, Parental leaves, etc.), time & attendance, policy interpretation, benefits, and other HR related concerns.
• Respond to queries via phone, email, HR case management system, and in person inquiries; documenting and escalating when needed.
• Support onboarding through new hire orientations and resources.
• Collaborate daily with HR Business Partners, Centers of Excellence, and business leaders to address employee needs and enhance engagement.
• Maintain and update HR policies and processes for accuracy and compliance.
• Conduct periodic HR training sessions on processes and policy updates.
• Analysis and reporting activities aligned with HR systems and processes.
• Ensure compliance with HR policies and employment laws at all levels.
• Drive continuous improvement through feedback and best practices.
• Additional duties that fall within the scope of Human Resources activities.

What We're Looking For

• Education: Bachelor's degree in HR, Business Administration, or related field (HR certification a plus).
• Experience: 2+ years in HR or related field with progressive responsibilities.
• Strong customer service, communication, and stakeholder management skills.
• Ability to handle sensitive situations with discretion and professionalism.
• Knowledge of HR policies and employment regulations.
• Problem‑solving mindset with attention to detail and a drive for improvement.
• Ability to adapt and change priorities to reflect the needs of the business.
• Experience working with HR systems (e.g., Dayforce, D365, Workday, Service Now, or similar) is preferred.
• Ability to communicate in an additional language (Spanish, French, or Canadian French) is highly valued.

Why Join Us?

• Be part of a transformational HR journey in a global organization.
• Collaborate with dynamic teams and contribute to employee engagement initiatives.
• Opportunity to grow your HR career in a fast‑paced, innovative environment.

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria…