Lead HR Generalist

Lead HR Generalist

Green Dot Corporation

Location:

Blue Ash, OH (office based)

We are seeking a Lead HR Generalist with deep expertise in employee relations, HR compliance, and call center operations. The ideal candidate will have a proven track record supporting high-volume environments, strong experience in recruiting and talent acquisition, and a thorough understanding of HR policies, employment law, and OSHA requirements. This role requires proficiency in HR analytics, Workday, and Microsoft Suite, as well as experience facilitating training, orientations, and learning programs.

Familiarity with generative AI tools and their application in HR is a plus. The Lead HR Generalist will primarily support employees in our Blue Ash office and serve as a strategic partner to management and staff.

• Provide strategic employee relations support to managers and staff, ensuring positive workplace culture and compliance with HR policies, procedures, and legal requirements.
• Lead and document employee investigations, corrective actions, and performance management processes.
• Advise on employment separations, retirements, and leaves of absence, ensuring compliance with company benefits plans and regulatory standards.
• Maintain up-to-date knowledge of federal, state, and local employment laws, including OSHA requirements, Leave of Absence, and ensure workplace safety compliance.
• Serve as the primary HR contact for the onsite call center, addressing employee concerns, supporting operational needs, and driving engagement initiatives.
• Partner with call center leadership to resolve issues, improve performance, and foster a positive work environment.
• Collaborate with the Talent Acquisition team to attract, select, and onboard top talent for the Blue Ash call center and other business units.
• Lead recruitment activities, including job postings, interviews, candidate evaluation, and onboarding processes.
• Partner with Total Rewards, employees and managers on Leave of Absence (LOA) cases, including FMLA, ADA, state leaves, and company programs, ensuring compliance and clear communication.
• Provide consultative guidance to leaders on complex or sensitive LOA situations, balancing operational needs, legal requirements, while supporting return to work planning, accommodations and smooth reintegration into work.
• Facilitate training sessions, orientations, and ongoing learning programs to enhance employee skills and compliance awareness.
• Support the creation and implementation of development initiatives, leveraging generative AI tools where appropriate.
• Analyze HR data to identify trends, risks, and opportunities for improvement in employee satisfaction, retention, and operational efficiency.
• Prepare and present reports to management, recommending actionable solutions.
• Develop and implement HR programs and initiatives aligned with business objectives.
• Seek opportunities to improve HR processes, employee experience, and organizational effectiveness.

• Minimum 6 years of HR experience, with significant exposure to call center environments and employee relations.
• Demonstrated experience in HR compliance, investigations, and regulatory requirements (including OSHA).
• Experience with recruiting, talent acquisition, and onboarding.
• Proficiency in Workday, Microsoft Suite, and HR analytics.
• Exposure to generative AI tools in HR is a plus.

• High levels of client satisfaction and positive feedback from business units.
• Key contributor to HR team, adding measurable value to the business.
• Strong, collaborative relationships with business leaders and HR peers.
• Sustained compliance with HR policies, employment law, and OSHA standards.
• Effective recruitment and onboarding of top talent for the call center.
• Exceptional coaching, consulting, facilitation, and problem-solving abilities.
• Strong knowledge of HR compliance, employment law, and workplace safety.
• Ability to analyze data, identify trends, and implement solutions.
• Excellent communication, interpersonal, and relationship-building skills.
• Commitment to continuous improvement and embracing new technologies, including generative AI.

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