Infrastructure Operations Engineer

This role will be part of the Collaboration Products Team and will support Kroger associates by providing M365 Modern Workplace technical support for escalated incidents, identifying and implementing process improvements, maintaining documentation, as well as assist with the integration of Copilot and AI into our operations environment.

Provide advanced and/or cross-technology engineering through all phases of the Technology/Project Life Cycle. Accountable for the overall systems infrastructure including engineering, implementation and integration, and technical services and support. Design, implement/install, maintain and administer infrastructure systems including hardware, software and various configurations. Monitor overall performance to proactively identify potential issues and tune appropriately. Perform root cause analysis on failed components and implement corrective measures.

Mentor and coach others to establish and improve processes and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Design and successfully implement overall infrastructure components per project with infrastructure teams, ensuring that overall solution is designed to meet SLA, DR, monitoring, security and scalability needs required by the solution
• Ensure that post-production operational processes/deliverables are well designed and implemented prior to the project moving into the solution support phase
• Generate scripts and templates required for the automatic provisioning of resources, on prem, cloud and distributed
• Discover, install, and execute processes and standards for optimal use of cloud service provider offerings
• Debug technical issues inside a complex stack involving virtualization, containers and microservices
• Collaborate with the engineering teams to enable their applications to run on Cloud infrastructure
• Ensure secure operations of infrastructure technologies (security updates, vulnerability management, role access management, configuration hardening)
• Assist in the evaluation, selection, and implementation of new technologies to ensure adherence to architecture guidelines for new technology introduction
• Evaluate vendor technical and support capabilities
• Provide technical leadership on establishing standards/guidelines
• Design and support multiple less complex systems or applications (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility
• Coordinate and work on multiple cross-functional base work initiatives and projects
• Support and maintain infrastructure solutions utilizing required tools and technologies
• Provide off-hours support (24 x
  7) as required
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

• 3+ years of experience in support and/or engineering for the specific technical discipline
• Proven communication and presentation skills to effectively communicate information to customers in all levels of the organization

Desired

• Bachelor's Degree Information Systems or related equivalent work experience
• Any experience in diagnosing and resolving complex hardware, software and connectivity
• Any experience in providing technical support across the company
• Any experience in installing, configuring and maintaining computer hardware, software, systems, networks, printers and scanners
• Technical knowledge of relevant infrastructure technologies

• Job Identification 163628
• Job Category Kroger Technology & Digital & Alternative Business
• Posting Date 12/05/2025, 02:39 PM
• Locations 11450 Grooms Rd, Blue Ash, OH, 45242, US (On-site)

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off,…