Network Operations Analyst

For more than three decades, Strategic Data Systems (SDS) has been a software consultancy firm specializing in strategy, technology, and business transformation for Fortune 100 companies, mid‑sized firms, and startups. At SDS, we empower our development teams to address our clients' critical business challenges by leveraging cutting‑edge technologies. If you seek a workplace where your contributions are truly appreciated, SDS is the company for you.

Join us today to work alongside fellow development specialists and become a crucial part of our dynamic and cohesive community.

Job Title: Network Operations Analyst
Location: Blue Ash, Ohio (Cincinnati) – Onsite

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Skills:

• Soft skills:
  
  effective communication with customers and technicians, multitasking, introductory Linux knowledge.
• Technical: troubleshooting, routing and switching, Service Now or similar tools, change management.
• Experience with SDWAN, Wi‑Fi, and wireless infrastructures.

What You’ll Do:

The primary function of this role is to triage, diagnose, and remediate Kroger's network systems and services, including the Wide Area Network (WAN), Local Area Network (LAN), and customer‑facing Wi‑Fi infrastructure. You will maintain overall stability, security, and sustainability of the network and collaborate directly with end users, technology partners, and internal teams while demonstrating Kroger’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions:

• Leverage experience with WAN, LAN, and WLAN infrastructure to triage and remediate wireless incidents.
• Serve as the technical subject‑matter expert on Kroger’s customer‑facing network environments and operations.
• Apply knowledge of wide‑area routing protocols and local‑area switching protocols to resolve WAN and LAN alerts, ensuring SLA‑defined MTTR and availability targets are met.
• Provide first‑ and second‑level network operations support for all WAN, LAN, and wireless incidents (including experience with SDWAN platforms).
• Triage and remediate VSAT, cellular, wired, and wireless incidents across the network.
• Escalate high‑priority incidents promptly to the appropriate Level 3 network team.
• Facilitate and assist with critical network incident conference calls.
• Create and review network device and system change procedures and documentation.
• Perform proactive maintenance on routers, switches, access points, and other network equipment.
• Support implementation and assistance for new network devices.
• Utilize Service Now, What Up Gold, and Arista/Aruba networks for ticketing and monitoring.
• Assist Enterprise Technology Managers (ETMs) with standard network requests for new store stand‑up and installations.

Leadership Behaviors:

• Puts the Customer First: Anticipates needs, champions customers, exceeds expectations, and earns trust.
• Communicates Effectively and Candidly: Engages clearly, listens, and provides constructive feedback.
• Achieves Results Through Teamwork: Encourages diverse ideas, works inclusively, and holds self and others accountable.
• Leads Through Positive Influence: Builds partnerships, models balanced work‑life, and drives personal development.
• Coaches and Develops Others: Fosters team growth, values diversity, and delivers feedback.
• Leads Change and Innovation: Champions process improvements and creative ideas.
• Executes with Excellence: Sets clear milestones, reviews progress, and solves problems decisively.
• Provides Clear Strategic Direction: Plans priorities, visualizes future, and understands market dynamics.
• Safety Awareness: Identifies and corrects safety conditions, upholding standards.

Minimum Position Qualifications /

Education Requirements:

• 3–5 years of experience in network technologies.
• 3–5 years experience with Wi‑Fi and wireless infrastructures.
• Knowledge of network routing and switching protocols.
• Strong customer service and communication skills.
• Experience troubleshooting routers and HP switches (plus).
• Familiarity with SDWAN platforms.
• Experience with Extreme Networks or Aruba access points (plus).
• Highly self‑motivated and capable of working independently or in a team.
• Excellent organizational, multi‑tasking, and teamwork abilities.
• Experience with…