Americas Delivery Center ServiceNow Pod Lead - Technology

The Protiviti Americas Delivery Center is seeking a Pod Lead (Manager) to join our growing technology competency. Embracing Protiviti’s vision of “Bringing Confidence to a Dynamic World,” the Americas Delivery Center (ADC) provides cost-effective, tech-enabled, and standardized services at scale, to drive efficiency into our service delivery processes in support of our global clients.

You are highly organized and have familiarity with project management concepts. You have the ability to be innovative and come up with solutions for problems. You are adaptable and enjoy working on a variety of projects and tasks. Demonstrated experience with:

Experience building Service Now reports and dashboards. Knowledge of web-based protocols and standards (HTML, CSS, JSON, SOAP, REST, XML)
Ensuring high quality delivery of project requirements and service levels throughout the project life cycle including:
Performing job administration responsibilities, including status reports, budget to actuals, performance management activities, and performance evaluations for ADC project and delivery teams. Ability to work collaboratively with many cross functional teams and stakeholders.  Experience working within an operationally driven or shared services environment.

Leadership and direct supervisory experience of teams including conducting performance appraisals, mentoring, coaching, oversight and review of work, coordination across teams, and understanding how to motivate and create a positive culture through relationship building.  ##
** Your Educational and Professional Qualifications
** Bachelor’s degree from an accredited university in relevant academic area or equivalent relevant work experience.

Proficiency in Microsoft Office suite applications with specific emphasis on Teams, Outlook, Excel, Word, and PowerPoint. Preferred experience using relevant software/systems (JIRA, SQL, Python, Power

BI, Sharepoint, gSuite, Linux, and others as applicable) Protiviti employees work in a hybrid environment which means you will be required to work from the Americas Delivery Center in our Blue Ash, OH location and/or from a remote location such as your residence. Dependent on the engagement or project parameters, you may be required to work onsite at the ADC up to 100% of the time.

Generally, it is expected that you will be available to be physically present at the required work location and that you will have access to reliable transportation.

Learn more about the variety of rewards we offer at Protiviti at .Employees are eligible for medical, dental, and vision coverages, FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave up to 10 weeks, and short/long term disability. We offer eligible employees a company 401(k) savings and investment plan with an employer match of 50% on the first 6% of your contributions.

We provide Choice Time Off (CTO) for vacation, personal needs, and sick time. The amount of (CTO) varies based on years of service. New hires receive up to 20 days of CTO per calendar year. Protiviti also recognizes up to 11 paid holidays each calendar year.
* The specific accommodation requested to complete the employment application.
* The location(s) (city, state) to which you would like to apply.
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