Technical Support Specialist
Listed on 2026-01-01
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IT/Tech
Technical Support, IT Support
Cincinnati, OH
Base pay range$20.00/hr - $22.00/hr
Professional Recruiter at Insight GlobalThis is a long-term contract paying $20/hr-$22/hr.
Job DescriptionDaily responsibilities include answering inbound phone calls and emails regarding facilities work orders and troubleshooting reported events with field technicians in all 2,700 stores nationwide. The role coordinates service with on-site technicians, store management, and other internal stakeholders. It requires heavy multitasking and navigating multiple applications didates should be adaptable to learning from change, difficulties, and feedback. Successful candidates will have experience with triaging, ticket/work order prioritization, change management, and a background in a level 2 or 3 support role.
DesiredSkills & Experience
- 3+ years of level 2 or 3 Help Desk experience
- Triaging Ticket/Work Order prioritization
- Facilities management platforms and other software (Maximo, Service Now, Service Channel, fm Pilot) Manufacturing, production, or big box retail experience
- Autonomous system diagnostics and troubleshooting
Associate
Employment typeContract
Job functionOther
IndustriesStaffing and Recruiting and Retail
Benefits- Medical insurance
- Vision insurance
- 401(k)
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