Senior Help Desk

Senior Help Desk Specialist at Council on Aging (COA)

Location: Office‑based in Blue Ash (up to 2 days remote)

Job Type: Full‑Time (37.5 hours/week)

Pay Range: $55,000 - $68,000 (commensurate with experience)

• Deliver expert‑level technical support for complex hardware, software, and network issues.
• Administer enterprise systems including Active Directory/Entra , Office 365, MFA, Intune, Auto Pilot, MDM, and Azure cloud services.
• Manage IT assets and lifecycle—from procurement to retirement.
• Document incidents, develop policies, and ensure compliance with HIPAA, HITRUST, and security protocols.
• Collaborate with vendors and lead cross‑functional IT projects.
• Mentor Tier 1 and Tier 2 staff and drive process improvements to reduce future escalations.

Education & Experience

• Associate’s degree in IT or equivalent experience/certifications.
• Minimum 3 years of direct technical support experience.
• Experience with data analysis tools (Excel, Power BI, SQL, Power Shell) preferred.
• Healthcare experience preferred.

Skills & Abilities

• Expertise in system administration, problem analysis, and project management.
• Advanced troubleshooting across hardware, software, and networking.
• Proficiency with Windows OS, Office Office 365, Teams, SharePoint, Intune, and security tools.
• Strong communication, customer service, and mentoring skills.

• Over 50 years of trusted service supporting older adults in Southwestern Ohio.
• Supportive culture that values your voice and impact.
• Opportunities for training and advancement.

• Pension plan with 6 % annual company contribution.
• Generous paid time off and 12 paid holidays.
• Health, dental, and vision insurance.
• Health savings account.
• Pet insurance and employee assistance program.
• Opportunities to advocate and participate in community events.

Ready to be the voice that guides someone toward hope and help?

Apply today and support the mission that supports others.