IT Manager Job Blue Ash area,Ohio USA,IT/Tech

Lahlouh’s business model is built on solving end to end supply chain problems not simply processing transactional print orders. Lahlouh is a partner that focuses on developing collaborative, comprehensive solutions that endeavour to meet all the communication needs of our clients’ dynamic and evolving marketplaces.

Lahlouh's mission is to provide the highest quality, most cost-effective business communications solutions available.

Core capabilities include:

Sheet-fed Offset Print
Fulfillment / Distribution Logistics
Dynamic Digital & Large Format Print
Packaging Design & Print
Mailing
Marketing Promotions
Bindery & Finishing
Promotional Products
Online (e-commerce) Solutions
Workflow Automation Solutions

Position: IT Manager

Reports To:

CIOFLSA Status:
Exempt Department: IT Location/Shift: Blue Ash, OH (Onsite) – Occasional travel to San Leandro, CA

Schedule:

Full-Time

Position Overview:

Lahlouh Inc., the leading nationwide digital printing company, is seeking an experienced and hands-on IT Manager to lead day-to-day IT operations across the organization. This position is based onsite at our Blue Ash, Ohio office and will manage a small, distributed team of internal IT staff and external support resources while remaining actively involved in the technical work required to support Lahlouh’s employees, offices, and technology environment.

Occasional travel to our San Leandro, California office will be required.

This is a hands-on, player-coach position. The IT Manager will manage IT support and operations, coordinate IT projects and initiatives, support IT-related compliance activities, manage vendors, and oversee purchasing and administrative functions within IT. At the same time, this individual must be comfortable personally troubleshooting and resolving technical issues when needed, particularly for escalated issues or when local IT coverage is unavailable.

The ideal candidate combines strong technical experience with leadership, organization, and communication skills and is equally comfortable working directly on a technical issue, managing the team, coordinating a project, working with a vendor, or communicating with business leadership.

Key Responsibilities:

Lead day-to-day IT operations and provide direction, prioritization, and support to internal IT staff and external support resources.
Manage, coach, and develop IT support personnel, including workload management, performance expectations, escalation support, and accountability.
Remain actively involved in IT support and operations by personally troubleshooting and resolving technical issues when appropriate, particularly escalated issues and situations where local IT coverage is unavailable.
Diagnose and resolve issues involving Windows workstations, Microsoft 365, user accounts and access, printers, networks and WiFi, hardware, business applications, and other end-user technology.
Perform or assist with onsite technology and infrastructure work, including workstation deployments, equipment replacement, network and server room troubleshooting, cabling, printers, and other physical technology needs.
Oversee help desk operations and ticket management to ensure issues and requests are appropriately prioritized, assigned, communicated, documented, and resolved.
Serve as an escalation point for significant IT issues, outages, recurring problems, and technology needs affecting business operations.
Coordinate and manage IT projects and initiatives from planning through completion, including priorities, timelines, internal and external resources, status tracking, issue resolution, and stakeholder communication.
Lead IT-related compliance activities, including client security questionnaires, audit support, policy and procedure documentation, evidence…