IT Infrastructure Manager

IT Infrastructure Manager Range USA is the nation’s largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us.

At Range USA, your work has real impact.

Position details

Position titleIT Infrastructure Manager Reports to Director of IT Classification

Full-Time / Exempt / Salaried / On-Site Position overview

The IT Infrastructure Manager will lead a team of IT professionals with a wide range of skill sets and will be responsible for ensuring that computing systems and equipment are operating effectively and efficiently. The ideal candidate will have a thorough understanding of computer hardware and software systems, possess a detailed knowledge of industry best practices, and a proven track record of effective technical management.

Core values alignment:

Curious — ask questions, find and solve problems

Passionate — care deeply about the brand, team, and customers

Do it Right — take pride in accuracy and credibility

Service — put others above ourselves

Key responsibilities

Lead, mentor, and manage a team of IT professionals spanning network administration, infrastructure and data, software and applications, and technical support; set clear performance expectations, provide ongoing coaching, and conduct formal performance reviews in alignment with HR processes.

Own and oversee all IT infrastructure operations across 50+ retail locations and the Store Support Center, including LAN/WAN networking, cloud infrastructure, endpoint management, server infrastructure, and telecommunications; ensure systems remain performant, secure, and available.

Administer and govern Range USA's AWS cloud environment including EC2, RDS, S3, VPC, IAM, Route 53, and Cloud Watch; oversee cost optimization, security posture, backup and recovery processes, and cloud architecture decisions.

Own Microsoft 365 tenant administration and governance including Exchange Online, SharePoint, Teams, One Drive, and Intune; oversee Entra  and access management, conditional access policies, and directory synchronization across hybrid environments.

Lead IT security operations in partnership with managed security providers, including endpoint protection (Aurora), DNS and web security (Cisco Umbrella), external vulnerability management (Arctic Wolf), and email security (Proofpoint); drive remediation prioritization, risk acceptance decisions, and security incident response.

Develop, maintain, and enforce IT policies, standards, and procedures; author and own formal documentation including security policies, data governance frameworks, runbooks, and root cause analysis reports; ensure alignment with PCI DSS, ATF compliance requirements, and internal control standards.

Lead infrastructure modernization and migration initiatives. Own project planning, stakeholder communication, risk management, and post-implementation review.

Oversee IT support for POS systems across all retail locations, including SNIPER platform administration and peripheral device management.

Manage new store IT buildouts end-to-end, including network provisioning, device imaging and enrollment, POS configuration, account setup, and coordination with store operations, construction, and third-party vendors to ensure on-time, fully operational store launches.

Own IT vendor relationships and contracts, including negotiation, performance management, and renewal decisions for networking, cloud, security, software, and hardware providers; conduct ongoing cost-benefit analysis to ensure the organization receives best-in-class value.

Manage the IT…