Analyst, Epic Optimization - Oversight Coordinator

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E

Purpose:

Customer Obsession:
Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas:
Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence:
Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

The Epic Optimization Analyst – Oversight Coordinator serves as a highly organized, detail-oriented liaison between operational leaders, client IT teams, and Epic Services. This role owns the coordination and oversight of Epic optimization initiatives from request through resolution, managing project plans, timelines, priorities, and follow-up. The ideal candidate is naturally curious and persistent, comfortable digging into complex issues, tracking down answers, asking the right questions, and driving teams toward clear decisions and next steps.

Success in this role requires a strong understanding of client needs and operational demands, along with the confidence to lead cross-functional discussions and ensure projects and requests continue moving  general, this position will be responsible for the following:

Request intake and oversight:
Manage the intake process for enhancement and maintenance requests entered by operational leaders, ensuring every request is complete, routed appropriately, and tracked from submission through resolution.

Facilitate collaboration:
Lead calls with client IT, Epic Services technical specialists, and Ensemble Partnership Success teams, including additional calls as needed for more complex discussions.

Review and governance:
Review requests during Epic Services (ES) review calls and as needed, and gain approval through cross-functional governance.

Submit and follow up on tickets:
Submit approved requests to the client’s ticketing system and follow up at the client level until resolution.

Documentation and reporting:
Maintain detailed records of requests, decisions, and activities. Ensure status updates in the client’s ticketing system are reflected in Ensemble’s central ticketing system. Generate regular reports on request and ticket status, project milestones, and overall performance.

Team collaboration:
Work closely with other departments to ensure seamless operations and client satisfaction. Share ideas with leadership on continuous improvement and opportunities both internally to Ensemble and with clients.

Essential Job Functions Request Intake and Oversight:

Manages the intake process for enhancement and maintenance requests entered by operational leaders, ensuring requests are complete and accurate before they move forward.

Maintains oversight of all requests from submission through resolution, tracking status and priority.

Partners with operational leaders to clarify the business need, scope, and expected outcome of each request.

Review and Governance:

Reviews requests during Epic Services (ES) review calls and reviews…