Soft Services Manager

ESFM

Position Title: SOFT SERVICES MANAGER

Salary: $80,000 - $90,000

Pay Grade: 15

Other Forms of Compensation:

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in People Hub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in People Hub, by clicking on ‘referral tracking.’

For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, em

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative Facilities Management solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

The Soft Services Manager
, is responsible for ensuring excellent service to on-site clients. This will encompass managing a variety of Support Services (Janitorial, Conference Services, Mail Services, Shipping and Receiving, Receptionist Services, Records Management, Event Support, MRO Operations and Lab Support). Fiscal responsibilities exceed $1MM.

Bachelor’s Degree in Facilities Management, Business or related field and two years of facilities management experience, or equivalent combination of education and experience.

• Achieve Budget/Financial Responsibilities
• Report financial data and statistics within company system
• Control expenses
• Overall responsibility for weekly Payroll and new associate processing
• Customer Relations
• Customer liaison
• Measure customer satisfaction and implement action plans for areas below standard
• Operation Excellence
• Establish work standards and workflow
• Maintain a quality management process
• Manage quality process as it relates to Business Support Services and set targets for quality improvements
• Conduct weekly one-on-one sessions with Line Managers and provide corrective feedback as needed
• People Management
• Ensures proper staffing for all departments
• Manages company associates using company policies and procedures
• Communicate and ensure all employees are aware of any/all site objectives and plans
• Maintain all safety requirements for staff members provided by HSSE
• Coach and develop staff

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Plans, organizes, directs, coordinates and supervises functions and activities of the department
• Excellent written and verbal communication skills
• Ability to manage stressful situations in a calm, courteous, and efficient manner
• Client Relations and Customer…