Soft Services Manager

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative Facilities Management solutions that ensure a safe, healthy, and sustainable environment.

The Unit Manager, Business Services
, is responsible for ensuring excellent service to on-site clients. This will encompass managing a variety of Support Services (Janitorial, Conference Services, Mail Services, Shipping and Receiving, Receptionist Services, Records Management, Event Support, MRO Operations and Lab Support). Fiscal responsibilities exceed $1MM.

Education and Experience:

Bachelor’s Degree in Facilities Management, Business or related field and two years of facilities management experience, or equivalent combination of education and experience.

Essential Duties and Responsibilities:

• Achieve Budget/Financial Responsibilities
• Report financial data and statistics within company system.
• Control expenses.
• Overall responsibility for weekly Payroll and new associate processing.
• Customer Relations.
• Customer liaison.
• Measure customer satisfaction and implement action plans for areas below standard.
• Operation Excellence.
• Establish work standards and workflow.
• Maintain a quality management process.
• Manage quality process as it relates to Business Support Services and set targets for quality improvements.
• Conduct weekly one-on-one sessions with Line Managers and provide corrective feedback as needed.

People Management.

• Ensures proper staffing for all departments.
• Manages company associates using company policies and procedures.
• Communicate and ensure all employees are aware of any/all site objectives and plans.
• Maintain all safety requirements for staff members provided by HSSE.
• Coach and develop staff.

Qualifications:

• Plans, organizes, directs, coordinates and supervises functions and activities of the department.
• Excellent written and verbal communication skills.
• Ability to manage stressful situations in a calm, courteous, and efficient manner.
• Client Relations and Customer Service Orientation
• Team leadership Abilities;
  Staffing Recruiting, Development and Relations.
• Planning, Organization & System Know-how.
• Strong interpersonal skills, problem solving and analytical skills.
• Strong working knowledge of Microsoft Outlook.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Benefits:

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave