Project Manager, Program ​/ Project Manager, Client Relationship Manager

Position Overview

Our client,
Upstream 360
, located in Blue Ash OH
, is a fast‑growing product communication agency partnering with top brands on everything from TV commercials to new product launches. Known for creating WOW moments through a blend of creativity and scientific insight, they foster a supportive, balanced work culture—complete with a dog‑friendly office!

They’re seeking a Project Manager who thrives in client‑facing roles, builds trusted relationships both internally and externally, and ensures smooth project delivery. The ideal candidate is a strategic thinker and proactive communicator who can spot growth opportunities and uphold the agency’s high standards of service. You will enjoy a collaborative environment that provides support and compassion that celebrates thinking outside the box and fostering healthy debate.

If you’re ready to join a collaborative team that values innovation, healthy debate, and your personal growth—let’s talk!

• Act as the main client contact, building strong relationships and ensuring satisfaction.
• Lead project planning including scopes, estimates, and timelines in collaboration with Sales and Management.
• Translate client goals into clear project plans and deliverables for internal teams, partnering with the product communication strategist.
• Oversee project execution, ensuring alignment with budgets, timelines, and client objectives.
• Collaborate cross‑functionally to meet deliverables and drive team accountability and growth while fostering a supportive working environment.
• Identify upsell opportunities and proactively offer solutions that add value to client partnerships.

• Bachelor’s degree in marketing, Communications, Business, or related field.
• 1+ years of project management experience in an agency or fast‑paced creative setting.
• Strong leadership, organization, and communication skills with attention to detail.
• Proven ability to manage multiple projects and deadlines effectively.
• Collaborative, proactive, and solution‑oriented mindset.
• Solid business acumen with experience in budgeting, scheduling, and contract negotiations.

• Passionate about project management and thrive in dynamic, fast‑paced agency environments.
• Excellent communicator who enjoys client interactions and presenting ideas.
• Calm under pressure, highly organized, agile, and confident making decisions in ambiguous situations.
• Collaborative, curious, and always eager to learn and deliver excellence.
• Known for balancing multiple priorities while keeping teams focused and clients happy.

Benefits include a Flexible Work Schedule, Pet‑Friendly Office, Full Healthcare, 401k Match, Exposure to World‑Class Brands, Professional Development Opportunities, Fun & Collaborative Environment, and Generous PTO.

• Mid‑Senior level

• Full‑time

• Project Management

• Advertising Services

Referrals increase your chances of interviewing at Upstream 360 by 2x