SITE MANAGER

SITE MANAGER –
Community Blood Center of Greater Kansas City

• Responsible for ensuring compliance with SOPs and regulatory agencies to ensure purity of products and safety of donors.
• Responsible for financial oversight, including setting annual budget with the Assistant Director of Donor Services and ensuring monthly goals are met.
• Responsible for staffing and schedules to meet business and customer service needs.
• Ensures site meets all internal and external audits, and implements corrective action to findings as applicable.
• Maintains confidentiality of personal information regarding donors and staff.
• Oversees documentation of CLIA required forms.
• Actively works with marketing and recruitment to grow business.
• Knowledge of tracking of platelet and FTD donors.
• Responsible for supply ordering, adhering to FIFO method, ordering based on production.
• Ensures compliance with CBC safety procedures and policies.
• Performs and/or reviews all quality control procedures on a scheduled daily, weekly, monthly or quarterly basis and returns records to Kansas City.
• Functions as a resource for donor questions and concerns.
• Functions as a resource for staff regarding donor criteria and vein suitability.
• Assists with recruitment, retention and selection of staff.
• Provides written evaluation of regular staff regarding performance and compliance with SOPs for annual review.
• Responsible for ensuring staff meets CBC attendance and performance guidelines.
• Promotes customer service and a positive image of CBC to the community and ensures excellent customer service by all staff.
• Ensures efficient donor flow throughout site.
• Identifies problem areas and implements corrective action as needed.
• May frequently have to work before and after normal work hours; may work more than 40 hours per week.
• Responsible for responding to temperature/humidity alarms.
• Responsible for maintaining and reconciling monthly equipment inventory.

• High school diploma or equivalent – must provide a copy of transcript.
• College degree in Business or Biological Science preferred, or equivalent experience.
• Phlebotomy certificate preferred.
• Current CPR certification.
• Flexible work hours and days; must be very flexible.

• Ability to manage changing priorities.
• Excellent written and verbal communication skills to successfully communicate with staff and donors.
• Excellent customer service skills.
• Strong interpersonal skills to interact positively with a variety of individuals.
• Ability to solve problems and work both independently and as part of a team.
• Must be able to manage remotely without much direction.
• Excellent organizational skills and ability to multi‑task.
• Ability to manage a diversified staff.
• Phlebotomy skills.
• Computer skills.
• Ability to develop, monitor and manage the entire financial responsibility of the site.

• Superior overall knowledge of donor criteria.
• Superior knowledge of donor interview and blood collection processes.
• Superior knowledge of vein suitability.
• Superior knowledge of procedures.
• Knowledge of completing required forms for daily operations and special needs such as special blood testing, biohazard incidents and employee injuries.
• Knowledge of budgeting procedures.
• Strong knowledge of federal and state employment laws.

• At least 2 years experience in blood collections – past experience as a collection supervisor is a plus.
• Management / supervisory experience.
• Experience with CBC, FDA, AABB and OSHA regulations.

Under the supervision of the Assistant Director of Donor Services, assumes responsibility for overseeing the staff and all blood collection operations at fixed neighborhood sites. Monitors collection activities to ensure compliance with SOPs. Responsible for meeting projected production goals and financial oversight. Serves as a resource for donor eligibility and phlebotomy complications. Oversees quality control of all processes, equipment, and supplies as required for blood collection.

Promotes a positive image of CBC to the community.