Assistant Store Manager

Assistant Store Manager – O'Reilly Auto Parts

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and operations. This position manages the store during the Store Manager’s absence or when working opposing shifts and leads the store team in servicing customers.

Bilingual candidates encouraged to apply.

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure team members execute customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring ongoing training compliance.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub-to-store transfers, and DC add orders promptly and contact customers upon shipment arrivals as needed.
• Utilize the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and per procedure.
• Process retail customer returns and exchanges efficiently, issue accurate refunds, and manage returned merchandise in the returns area.
• Invoice all merchandise, including core charges and warranties, before products leave the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure all team members comply with company policies, including posted work schedules, approved changes, and accurate clock‑in/out records.
• Perform all store opening and closing duties, including day‑end procedures, money deposits, bank deposits, security alarm management, and securing delivery vehicles.
• Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store service/test equipment, and delivery vehicles.
• Complete all other duties as assigned.

• Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification
• Desired: Certified Parts Professional Certification; ASE Certification
• Fluency in multiple languages (Spanish highly desired)

• Competitive wages and paid time off
• Stock purchase plan and 401(k) with employer contributions starting Day One
• Medical, dental, and vision insurance with optional flexible spending account (FSA)
• Team member health/wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

Mid‑Senior level

Full‑time

Sales and Business Development;
Retail industry

O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to:  or call (800) 471‑7431 option, and provide your requested accommodation and position details.