Teller, Customer Service​/HelpDesk

Position Summary

Provides individualized client service while handling daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures.

• Process financial transactions for clients accurately and efficiently.
• Identify client needs uncovered during business interactions and promote products and services, referring clients to appropriate bank colleagues if needed.
• Build client loyalty by establishing relationships and addressing each client by name.
• Consistently deliver exceptional customer service to each client.
• Follow established bank policies, procedures and guidelines.
• Participate in retail sales programs to help meet personal and banking center goals.
• Actively participate in team meetings and community projects and educational programs related to the position.
• Balance cash drawer and assist the banking center team in operational duties (e.g., balancing the ATM, vault, and end‑of‑day work).
• Maintain regular and predictable attendance.
• Complete all compliance training related to the position.
• Understand all applicable laws and regulations and comply with requirements.

• One year or more of customer or retail service experience preferred.
• Cash handling experience preferred.
• Ability to respond and assist clients with inquiries and problem resolution.
• Customer service and sales oriented.
• Careful attention to detail and time management.
• Good listening, verbal, and communication skills.
• Good PC skills – ability to work in a Windows‑based system essential.
• Ability to cross‑sell bank products and services.
• Ability to work evenings and weekends as needed for banking center needs.
• Ability to communicate in another language is a plus.
• Good organizational skills.
• Ability to work in a team atmosphere.
• Ability to protect confidentiality/privacy of others and company documents and records.
• Ability to handle multiple tasks in a fast‑paced environment.

High School Diploma/GED required.

Ability to travel to all locations as needed for meetings, projects, training, seminars, etc.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is required to sit, stand, walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee may occasionally stoop or kneel and lift/move up to 10 pounds.

MS Office PC, fax, phone, and standard office equipment.