Senior Manager, Digital Workplace Operations

Senior Manager, Digital Workplace Operations

Apply for the Senior Manager, Digital Workplace Operations role at Sodexo.

This position is responsible for leading the execution and continuous improvement of core digital workplace services, including PC provisioning, software license optimization, digital adoption, and operational analytics. This role owns the performance and quality of services delivered by external service providers, ensuring that execution aligns with defined SLAs, user expectations, and enterprise standards.

Lead the execution of core operational services that support the end‑user computing experience

• Oversee the delivery of services such as PC provisioning, lifecycle coordination, and digital adoption activities, including contracts and SOWs.
• Coordinate with internal teams and MSPs to ensure seamless execution and service consistency across regions.
• Manage operational workflows for device logistics, onboarding/offboarding processes, and non‑technical provisioning.
• Ensure services align with company standards, security protocols, and compliance expectations.
• Drive continuous improvement through documentation, process refinement, and alignment with the engineering team on L3 escalations.

License Optimization & Feature Utilization (20%)

• Monitor license usage trends and feature adoption (e.g., Smartsheet, Adobe, Microsoft 365, Teams, One Drive, Copilot) to optimize spend and productivity.
• Identify underutilized or misaligned license types and coordinate reallocation in collaboration with VMO and Finance.
• Provide education and awareness on key platform features to increase adoption across business units.
• Generate reporting on license consumption and entitlement tracking to support optimization decisions.

Service Provider Performance Management (20%)

• Act as the primary operational point of contact for service delivery partners, including those providing end‑user support and device provisioning services.
• Oversee vendors responsible for device fulfillment, configuration (e.g., Autopilot imaging), and depot management to ensure services are delivered on time and within scope.
• Track and validate service performance against contractual SLAs and internal KPIs.
• Drive accountability through regular operational reviews, service delivery assessments, and escalation handling.
• Maintain up‑to‑date knowledge of each partner’s service catalog and ensure their operational execution aligns with expectations and standards.

User Experience & Operational Metrics (25%)

• Monitor CSAT, DEX, and other user experience metrics related to digital workplace services.
• Own the end‑to‑end collection, analysis, and reporting of experience and performance data.
• Identify trends, pain points, and improvement opportunities from feedback and usage data.
• Partner with global User Experience, Digital Workplace Engineering, and HR stakeholders to implement user‑centric improvements.
• Translate data insights into actionable recommendations for improving operational service quality.

Financial Oversight & Operational Reporting (15%)

• Develop and maintain dashboards and reporting packages for operational performance and license utilization.
• Support annual planning, budgeting, and chargeback processes related to workplace services.
• Track invoice reconciliation, purchase requests, and cost allocation tied to managed services and licensing.
• Collaborate with Finance and VMO to align financial metrics with service delivery performance.
• Ensure all operational documentation supports audit readiness and ongoing compliance.

Compensation is fair and equitable, partially determined by a candidate’s education level or years of relevant experience. Salary offers are based on a candidate’s specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Previous Vendor management experience
• Strong analytical skills
• Ability…