Travel Relationship Banker - Lowcountry

Job Details:

Job Location:

Bluffton - Bluffton, SC 29910, Position Type:
Full Time, Job Shift: Day, Job Category:
Banking,

Performs various retail branch responsibilities to ensure smooth operation of the branches and excellent customer services is delivered. Provides coverage to multiple branches within a market. Processes customer transactions, receives and disburses cash accurately, maintains a cash drawer and balances daily.

Maintains professionalism, efficiency and accuracy in accordance with federal guidelines and banking policy. Interacts with customers to ensure banking needs are met. Utilizes a consultative sales approach when offering products and services. Enters new account information into the system. Maintains existing accounts. Exercises judgment with moderate supervision.

• Travels to multiple branches to provide retail coverage and meet staffing needs
• Accepts business and personal deposits, loan payments and items for collection
• Cashes checks and processes savings withdrawals within authorized limits
• Prepares appropriate cash in/out or debit/credit tickets for cash transactions
• Handles other services such as official checks and cash advances
• Processes mail deposits and handles night depository procedures (receiving, processing, and returning customer bags/receipts)
• Contacts customer regarding overdrafts and non-sufficient funds (teller item or charge back)
• May process large and complicated deposits for commercial customers
• Balances cash drawer daily with accuracy (maintaining authorized cash limits)
• Proactively and consistently delivers excellent customer service and follows up in a timely manner with customers as needed
• Interacts with other departments in a professional manner
• Always maintains customer confidentiality
• Responds to customer inquiries in person, on the phone and through email and creates positive solutions
• Establishes customer information files and opens personal and business accounts
• Assists customers with any changes, account maintenance issues, reconciliation or complaints. Researches and resolves any problems.
• Assists customers with ancillary products and services including but not limited to debit cards, online banking, direct deposit, safe deposit box, wire transfer and night depository.
• Provides client onboarding, servicing and deepens and retains client relationships through consultative sales
• Prepares daily, monthly and quarterly reports according to established schedule
• Balances branch cash; prepares CTR forms; confirms bank cameras are functioning daily
• Ensures teller drawers are counted and audited monthly
• Receives and sends currency to/from Federal Reserve or designated currency-handling end point accurately; keeps optimum cash on hand; maintains cash limits
• Controls and distributes official checks within the branch
• Demonstrates a professional attitude in actions, dress and communication
• Shows a willingness to take on new challenges
• Actively participates in branch and other meetings as requested
• Demonstrates willingness to assist co-workers as part of a branch team
• Responsible for compliance within area of responsibility
• Understands, stays up-to-date and follows all bank policies and procedures
• May perform other duties as needed as requested by Branch Manager and retail staff

• High school graduate or equivalent with good knowledge of math calculations is required; additional banking and/or business coursework is helpful
• Two years cash handling and customer service background
• Understands and is proficient with teller and customer service representative roles and the policies, procedures and regulations specific to each role; experience in other banking areas is an asset
• Excellent customer…