Travel Relationship Banker - Lowcountry

JOB SUMMARY Performs various retail branch responsibilities to ensure smooth operation of the branches and excellent customer services is delivered. Provides coverage to multiple branches within a market. Processes customer transactions, receives and disburses cash accurately, maintains a cash drawer and balances daily. Maintains professionalism, efficiency and accuracy in accordance with federal guidelines and banking policy. Interacts with customers to ensure banking needs are met.

Utilizes a consultative sales approach when offering products and services. Enters new account information into the system. Maintains existing accounts. Exercises judgment with moderate supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travels to multiple branches to provide retail coverage and meet staffing needs

Accepts business and personal deposits, loan payments and items for collection

Cashes checks and processes savings withdrawals within authorized limits

Prepares appropriate cash in/out or debit/credit tickets for cash transactions

Handles other services such as official checks and cash advances

Processes mail deposits and handles night depository procedures (receiving, processing, and returning customer bags/receipts)
Contacts customer regarding overdrafts and non-sufficient funds (teller item or charge back)
May process large and complicated deposits for commercial customers

Balances cash drawer daily with accuracy (maintaining authorized cash limits)
Proactively and consistently delivers excellent customer service and follows up in a timely manner with customers as needed

Interacts with other departments in a professional manner

Always maintains customer confidentiality

Responds to customer inquiries in person, on the phone and through email and creates positive solutions

Establishes customer information files and opens personal and business accounts

Assists customers with any changes, account maintenance issues, reconciliation or complaints. Researches and resolves any problems.

Assists customers with ancillary products and services including but not limited to debit cards, online banking, direct deposit, safe deposit box, wire transfer and night depository.

Provides client onboarding, servicing and deepens and retains client relationships through consultative sales

Prepares daily, monthly and quarterly reports according to established schedule

Balances branch cash; prepares CTR forms; confirms bank cameras are functioning daily

Ensures teller drawers are counted and audited monthly

Receives and sends currency to/from Federal Reserve or designated currency-handling end point accurately; keeps optimum cash on hand; maintains cash limits

Controls and distributes official checks within the branch

Demonstrates a professional attitude in actions, dress and communication

Shows a willingness to take on new challenges

Actively participates in branch and other meetings as requested

Demonstrates willingness to assist co-workers as part of a branch team Responsible for compliance within area of responsibility

Understands, stays up-to-date and follows all bank policies and procedures

May perform other duties as needed as requested by Branch Manager and retail staffQUALIFICATIONSHigh school graduate or equivalent with good knowledge of math calculations is required; additional banking and/or business coursework is helpful

Two years cash handling and customer service background

Understands and is proficient with teller and customer service representative roles and the policies, procedures and regulations specific…