Housekeeper, Hospitality ​/ Hotel ​/ Catering

Summary:

Responsible for the cleaning of guest rooms, public area, and assisting with laundry by performing the following duties.

• Changes and replaces all bed linens and towels
• Sanitizes and cleans all restrooms
• Dusts and wipes all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture
• Vacuums and mops all floors
• Restocks all room amenities
• Responsible for assuring that all rooms are set up to company standards
• Cleans and maintains personal workstation by properly stocking it with sheets, towels, and amneities
• Responsible for offering guests assistance whenever possible
• Answers inquiries pertaining to hotel policies and services
• Responds to and follows-up on all guest requests to ensure customers are satisfied with the hotel's services and accomodations
• Responsible for positively representing and promoting the property
• Ensures that systems and procedures are in place and followed for guest safety and security
• Completes daily housekeeping report
• Informs the Executive Housekeeper or Front Desk staff when the rooms are ready for new customers
• Reports any maintenance, security, or safety issues to the appropriate staff
• Performs other related duties as assigned.

• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations.

Source:
Hospitality Online