Bell​/Valet Attendant

** Bellperson / Valet Attendant
***** SUMMARY
* ** The Bellperson / Valet Attendant is responsible for greeting the guest with a warm and sincere welcome.
*** ESSENTIAL FUNCTIONS
*** Job duties include, although are not limited to:
* Welcoming guests to the hotel
* Directing guests and vehicles on the front drive
* Parking and retrieving guest and hotel vehicles
* Being knowledgeable about hotel rooms, services and features and relaying information to guests
* Assisting with luggage and doing hotel room orientations
* Delivering amenities and other items to guest rooms
* Following hotel guidelines and talking points.
* This position may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals.
*** QUALIFICATIONS
* *** College Degree preferred.
* Minimum of two years’ experience in a luxury hotel preferred.
* Minimum of two years’ experience in customer service.
* Excellent telephone etiquette.
* Exceptional guest recovery skills.
* Enjoy interacting with people in a fast paced environment.
* Excellent organizational and time management skills.
* Must possess a positive attitude.
* Must be willing to participate in a learning environment.
* Must integrate company values throughout all interactions.
* Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.
*** PHYSICAL REQUIREMENTS
*** Must be able to stand for extended periods of time approximately six hours. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. Must be able to lift 50 lbs. on a regular basis.