Community Association Manager

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Turn on your Island Charm... Latitude Margaritaville Hilton Head is looking for a Community Association Manager to join our team!

The Latitude at Hilton Head Community Association Manager oversees all Homeowner Association operations in collaboration with the Community General Manager and the Food & Beverage and Lifestyle Department managers. The Community Association Manager ensures the property is maintained and operated in accordance with company objectives and facilitates solutions to problems between the community and internal support staff, guided by precedent and working within the limits of established policies.

The Community Association Manager oversees the administrative functions of the Community. Effectively manage a team of administrative, front desk, lifestyle, maintenance, compliance and fitness center personnel.

• Provide oversight and direction to the Community Appearance Coordinator in scheduling landscape/irrigation lot turnovers on a weekly basis and managing subsequent warranty/work orders.
• Working closely with the Maintenance Manager and Community Appearance Coordinator to ensure daily, weekly and monthly property inspections are performed.
• Oversee the work order process, ensuring the timely completion of work and maintaining clear lines of communication with homeowners.
• Manage the violation and architectural review process.
• Ensure amenities are maintained to the highest standard and assist the Maintenance Manager in developing janitorial schedules.
• Manage vendor partners to ensure contract specifications are adhered to or exceeded, ensure vendor reports are received monthly.
• Schedule team meetings with Department Managers, the Community General Manager and the Association Board of Directors to provide timely updates on community appearance successes and opportunities for improvement.

• Prepare draft annual budget and monitor budget variances throughout the fiscal year.
• Assist in preparing monthly deficit funding statements.
• Work closely with the General Ledger Manager and on-site accounting support assistant to ensure accurate coding of invoices, prompt presentation of financial statements and ensure prompt payment of vendor invoices.
• Manage accounts receivable collections in line with the Board approved collection policy.
• Work with the Community CPA to answer audit queries, ensure timely delivery of annual financial statements and federal tax returns.
• Upon inspection of homeowner architectural improvements, process the return of deposits held.
• Ensure P-Cards receipts and reconciliations are performed weekly.

• Prepare weekly and monthly management reports in a timely manner. Complete and review community checklist with Regional Director monthly.
• Exceed expectations in responding to resident communications and ensure responses comply with Latitude Margaretville brand requirements.
• Manage and maintain community databases; work orders, task lists, rental lists, homeowner information, pets, assets, architectural improvements, violations, communication logs etc.
• Ensure compliance with statutory renewals; uniform business reports, pool permits etc.
• Prepare meeting notices and draft meeting minutes in compliance with state statutes.
• Manage contract renewals and RFP process.
• Facilitate First Call.
• Prepare weekly Tiki Talk.

• Perform annual performance evaluations for direct reports and ensure direct report managers complete their team evaluations.
• Conduct monthly safety meetings with team.
• Attend mandatory First Service Residential compliance courses and utilize other First Service Residential University courses.
• Perform Coaching & Counseling sessions and maintain records of same, create performance Improvement plans when necessary.
• Prepare job descriptions in line with company standards and community brand, create job opening requisitions in HR management portal, shortlist/interview candidates and make recommendations for hire.
• Review payroll reports at the end of each pay period, manager requests for time off and process payroll adjustments.
• Ensure company handbook policies are adhered to and all new hire associates receive brand immersion training.
• Perform other tasks as may be assigned by Regional Director or Community General Manager.

• Bachelor’s Degree in Business or related field from an accredited college or university preferred, and five years of experience in Community Association, Property Operations, Hospitality or Construction; or equivalent combination of education and experience.

• Knowledge and ability to apply Florida Statutes and Community’s documents
• Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for capital improvements
• Working knowledge of landscape and irrigation concepts
• Excellent organization, motivation, leadership,…