Associate Account Manager

At Bright View, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We’re looking for an Account Manager. Can you picture yourself here?

The Account Manager is the primary contact for clients. This role builds long-term relationships that foster client satisfaction and retention, grows the portfolio through ancillary sales and price increases, and ensures quality service.

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio; look for ancillary opportunities outside the portfolio to grow the book of business and overall growth for the branch.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Ensure design and bid for proposed enhancement projects are delivered to clients in a timely manner.
• Generate referrals from existing client base and communicate to the Business Developer.
• Develop and maintain long-term relationships with clients focusing on all pertinent points of contact.
• Develop and maintain a schedule to perform “site walkthroughs” during formal meetings with customers to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client issues or concerns as needed.
• Ensure renewals of each account within the assigned client portfolio.
• Proactively listen to potential site enhancement needs of existing clients.
• Communicate regularly with the Operations Manager to ensure client needs and expectations are consistently met or exceeded.
• Coordinate consistent and timely site visits with Operations Manager to review site quality and ensure client expectations are met.
• Support efforts for hiring, training, and coaching the field crews that support the assigned portfolio.
• Promote compliance with all safety regulations and policies.
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services.
• Assist the Branch Manager in overall leadership of the branch, including participation in all relevant meetings.
• Maintain satisfactory accounts receivable levels and CRM account notes as appropriate.
• Coordinate with the Branch Administrator to ensure databases are consistently updated with current client information.
• Other tasks and duties as assigned by the Branch Manager.

• Associate degree in a business-related field or equivalent experience.
• Minimum of 3 years of prior customer service, management, and leadership experience within the landscaping industry or local marketplace.
• Effective written and verbal communication skills.
• Ability to coach, develop, and foster a teamwork environment.

• This role can be remote or based in an office environment.
• This role involves routine travel by car.

At Bright View, we’re as passionate about caring for our clients as we are about caring for each other. Though we’re the nation’s leading landscape company, we maintain a small company feel and a supportive environment that makes our team members feel at home.

If you’re looking to join a team of talented go-getters tackling big vision projects, you might have found your match. With services including landscape design, development, maintenance, and enhancements, there’s no limit to what we can do and what you can achieve.

Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. Besides competitive salary and opportunities, you may be eligible for benefits like:

• Paid time off
• Health and wellness coverage
• 401(k) savings plan

Bright View is an Equal Employment Opportunity and E-Verify Employer.