Medical Receptionist

We are seeking a receptionist to join our busy GP practice as the first point of contact for patients, contractors, and visitors, while also managing a range of general office tasks. In this role, you will handle administrative and reception duties, ensuring efficient, courteous, and high-quality service in line with our established processes, policies, and procedures. You will support patient inquiries with professionalism and care.

Excellent communication skills and a compassionate, friendly nature are essential, as you will work closely with our clinical and administrative teams in a busy environment, interacting with a diverse range of people and professions. Your responsibilities will include managing telephone, in-person, and electronic inquiries, scheduling and updating appointments and home visits, relaying clinical information to patients, and helping patients access our services and those in the wider community.

Ideal candidates will be highly organised, effective communicators who provide a professional and welcoming experience for all patients, ensuring every interaction is exceptional. Strong IT skills are essential, as you will perform tasks such as running searches and data input. Additionally, you will process prescription requests and deliver comprehensive administrative support.

• Receiving patients, consulting with members of the practice team
• Processing in-person and telephone requests for appointments; ensuring callers are directed to the appropriate healthcare professional
• Registering new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and entering on computer registration link
• Taking messages and passing on information
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Processing and distributing incoming and outgoing mail
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
• Ordering and monitoring of stationery and other supplies
• Keeping the reception area, notice boards, leaflet etc. tidy and presentable
• Cover sickness/annual leave and work reasonable overtime when required
• Perform any other relevant and reasonable duties that may be requested by the Reception Supervisors, Office Manager or Partners.
• Undertake statutory and mandatory training as required.

• Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
• Monitor effectiveness of the system and report any problems or variations required.
• Deal with home visit requests, carefully noting all details.

• Processing repeat prescriptions in accordance with practice guidelines
• Handing completed repeat prescriptions to patient and checking names and address.